At a Glance
- Tasks: Join our Night Security Team to ensure a safe and enjoyable experience for all visitors.
- Company: Lost Shore is creating Europe's largest inland surf resort, blending adventure with relaxation.
- Benefits: Enjoy 28 days paid holiday, a pension, and a fun work environment.
- Other info: Interviews will be conducted while the advert is live, so apply early!
- Why this job: Be part of an exciting project while making a real impact on visitor experiences.
- Qualifications: Must handle issues independently, have strong customer service skills, and be available for overnight shifts.
The predicted salary is between 24000 - 36000 € per year.
Social network you want to login/join with:
Join Our Team: Night Security Team Member
40hr per week Full Time contracts available
About Us:Lost Shoreis about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland surfing pool in Europe, has arrived next to Europe’s largest indoor climbing arena, and is putting Scotland on the map for all the right reasons!
But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.
The Role: Night Security Team Member
The Night Security Team play a critical part in determining our Visitor\'s out of hours onsite experience, including responding to queries, dealing with incidents and resolving issues in an appropriate, safe and timely manner.
What you will be doing:
§ Responding to issues and queries about the Resort, from both Visitors and 3rd parties, either in person or on the phone.
§ Working as a Team Member of the Safety and Security Team, the role involves out of hours work and at times, lone working.
§ Accountable for delivering a world class Visitor experience in a safe, appropriate and legally compliant manner.
§ Reporting to the Health, Safety and Security Manager and working with and alongside other Management Team Members.
Visitor Experience:Utilise in-depth knowledge of resort offerings to understand visitor needs, communicate effectively with visitors and colleagues, gather feedback, and ensuring guest satisfaction and loyalty.
Working as a Team:Support the Safety and Security Manager to foster a positive work environment, maintain open communication channels, address challenges promptly, and ensure adherence to People Policies and Procedures, contributing to a cohesive and effective team dynamic.
Ways of Working:Work with the Safety and Security Manager to maintain legal compliance and uphold brand values, supporting the Management Teams in incident management and providing accurate records to ensure effective communication and resolution.
Qualifications, Skills and Experience
§ Demonstrated ability to handle issues independently and escalate when necessary, ensuring smooth operations.
§ Strong commitment to customer satisfaction, maintaining high standards and building lasting relationships with stakeholders.
§ Exceptional organisational, report writing and time-management skills, ensuring attention to detail and effective task prioritisation.
§ Ethically minded with a dedication to equality, diversity, and inclusion, coupled with a calm demeanour in challenging situations.
§ Available for overnight shifts, including periods of lone work, particularly during site closures.
Why join the Lost Shore Team?
- A front-row seat to Europe’s largest inland surf resort.
- Sunsets over the surf lake (because everyone need a moment to breathe).
- A team that knows how to have fun at work but equally understands the value of hard graft.
- A chance to put your stamp on Lost Shore’s legacy.
- On top of an attractive salary, you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!
*Please note, we will be carrying out interviews whilst this advert is live. Please submit your application as early as possible to avoid disappointment. *
#J-18808-LjbffrNight Security employer: Lost Shore Surf Resort
At Lost Shore, we pride ourselves on being an exceptional employer, offering a vibrant work culture that blends adventure with professionalism. As a Night Security Team Member, you will enjoy a unique opportunity to contribute to Scotland's premier surf resort while benefiting from a competitive salary, 28 days of paid holiday, and a supportive team environment that values hard work and fun. Join us in creating unforgettable experiences for our visitors and be part of a legacy that puts Scotland on the map for leisure and adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Night Security
✨Tip Number 1
Familiarise yourself with the resort's offerings and activities. Understanding what makes Lost Shore unique will help you engage with visitors effectively and demonstrate your commitment to providing a world-class experience.
✨Tip Number 2
Highlight your ability to handle challenging situations calmly. During any interactions, whether in person or over the phone, showcasing your problem-solving skills and calm demeanour will set you apart as a strong candidate for the Night Security role.
✨Tip Number 3
Network with current employees or those in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews and help you tailor your approach.
✨Tip Number 4
Be prepared to discuss your availability for overnight shifts and lone working. Emphasising your flexibility and readiness to take on these responsibilities will show that you are serious about the position and understand the demands of the role.
We think you need these skills to ace Night Security
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the Night Security Team Member position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your experience in security or customer service roles. Emphasise any relevant skills such as report writing, time management, and your ability to handle challenging situations.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Lost Shore that appeal to you and how your values align with their commitment to customer satisfaction and safety.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lost Shore Surf Resort
✨Know the Resort Inside Out
Familiarise yourself with all the offerings at Lost Shore, from surfing to climbing. This knowledge will help you answer visitor queries confidently and demonstrate your commitment to providing a world-class experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled challenging situations in the past. Highlight your ability to remain calm under pressure and resolve issues effectively, as this is crucial for a Night Security role.
✨Emphasise Teamwork and Communication
Discuss your experience working in teams and how you maintain open communication. The role requires collaboration with the Safety and Security Manager and other team members, so showcasing your teamwork skills is essential.
✨Demonstrate Your Commitment to Safety
Be ready to talk about your understanding of health and safety regulations and how you ensure compliance. This will show that you take the responsibility of maintaining a safe environment seriously.
