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- Tasks: Manage night operations, ensuring guest satisfaction and safety at our surf resort.
- Company: Join Lost Shore, Europe's largest inland surf resort with a vibrant atmosphere.
- Benefits: Enjoy 28 days holiday, pension, and a fun work environment.
- Other info: Work overnight shifts in a dynamic and supportive team.
- Why this job: Be part of an exciting adventure while making a real impact on visitor experiences.
- Qualifications: Experience in hospitality or leisure, strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
32 hrs per week - rolling rota
About Us
Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland surfing pool in Europe has arrived next to Europe’s largest indoor climbing arena, putting Scotland on the map for all the right reasons! It’s the range of other activities and leisure offerings that make us special, offering something for everyone. Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.
The Role
The Night Duty Manager plays a critical part in determining our Visitor's out of hours onsite experience, including responding to queries, dealing with incidents, and resolving issues in an appropriate, safe, and timely manner. The Day Duty Managers ensure smooth day-to-day running of the resort operation during the hours of 7am until 11pm. The Night Duty Managers look after the resort and guests during the quieter hours, allowing many tasks which could not be completed during the day to be kept up to date.
What you will be doing
- Responding to issues and queries about the Resort, from both Visitors and 3rd parties, either in person or on the phone.
- Working as a Night Duty Manager involves out of hours work and at times, lone working.
- Accountable for delivering a world-class Visitor experience in a safe, appropriate, and legally compliant manner.
- Reporting to the Estates Director and working with and alongside other Management Team Members.
Visitor Experience
- Utilise in-depth knowledge of resort offerings to understand visitor needs, communicate effectively with visitors and colleagues, gather feedback, and ensure guest satisfaction and loyalty.
- Greet and assist guests with check-ins, always providing a friendly and professional service.
Working as a Team
- Collaborate with the external security contractor, being the point of contact on the resort.
- Support the Estates Director to foster a positive work environment, maintain open communication channels, address challenges promptly, and ensure adherence to People Policies and Procedures, contributing to a cohesive and effective team dynamic.
- Maintain effective communication with the Day Duty Manager team and with other departments to ensure guest satisfaction.
Ways of Working
- Work with the Estates Director to maintain legal compliance and uphold brand values, supporting the Duty Management Teams in incident management and providing accurate records to ensure effective communication and resolution.
- Assist with night audits and administrative tasks, such as logging incidents or guest requests and preparing reports for the morning shift.
- Monitor and assist in the cleanliness of public areas, ensuring spaces are tidy and well maintained during the night.
- Manage opening and closing procedures for the resort, including handovers with Day Duty Managers.
Qualifications, Skills and Experience
- Previous experience in a front-of-house, hospitality, or leisure facility is essential.
- Demonstrated ability to handle issues independently and to escape when necessary, ensuring smooth operations.
- Strong commitment to customer satisfaction, maintaining high standards and building lasting relationships with stakeholders.
- Exceptional organisational, report writing, and time-management skills, ensuring attention to detail and effective task prioritisation.
- Ethically minded with a dedication to equality, diversity, and inclusion, coupled with a calm demeanour in challenging situations.
- Experience with Microsoft Office is essential and familiarity with POS or bookings systems would be advantageous, although full training will be provided.
- Available for overnight shifts, including periods of lone work.
Why join the Lost Shore Team?
- A front-row seat to Europe’s largest inland surf resort.
- Sunsets over the surf lake (because everyone needs a moment to breathe).
- A team that knows how to have fun at work but equally understands the value of hard graft.
- A chance to put your stamp on Lost Shore’s legacy.
- On top of an attractive salary, you will also enjoy a competitive benefits package including 28 days paid holiday, pension, and lots more!
Night Duty Manager employer: Lost Shore Surf Resort
Contact Detail:
Lost Shore Surf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality or leisure industry. A personal recommendation can go a long way in landing that Night Duty Manager role.
✨Tip Number 2
Show up and shine! If you can, visit the Lost Shore resort during open hours. Chat with staff, get a feel for the vibe, and express your enthusiasm for the role. It’s all about making a memorable impression!
✨Tip Number 3
Prepare for the unexpected! As a Night Duty Manager, you’ll need to handle queries and incidents on the fly. Think of potential scenarios and how you’d tackle them. This will show your problem-solving skills during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Lost Shore team. Don’t miss out on this opportunity!
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing a top-notch experience for our visitors, so share any relevant experiences that highlight your commitment to customer satisfaction.
Tailor Your Application: Make sure to customise your application to fit the Night Duty Manager role specifically. Highlight your previous experience in front-of-house or leisure facilities and how it relates to the responsibilities outlined in the job description. This shows us that you've done your homework and are serious about joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if necessary to make your skills and experiences stand out—this helps us quickly see why you’d be an asset to Lost Shore.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Lost Shore and what we’re all about!
How to prepare for a job interview at Lost Shore Surf Resort
✨Know the Resort Inside Out
Before your interview, make sure you’re familiar with Lost Shore’s offerings and unique features. This will help you answer questions about how you can enhance the visitor experience and show that you’re genuinely interested in the role.
✨Demonstrate Problem-Solving Skills
As a Night Duty Manager, you'll need to handle issues independently. Prepare examples from your past experiences where you successfully resolved conflicts or managed crises, showcasing your ability to stay calm under pressure.
✨Showcase Your Customer Service Commitment
Highlight your dedication to customer satisfaction during the interview. Share specific instances where you went above and beyond for guests, as this aligns perfectly with the resort's goal of delivering a world-class visitor experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges faced during night shifts, and how success is measured in this role. This not only shows your interest but also helps you gauge if the position is the right fit for you.