Retail Team Member in Edinburgh

Join Our Team: Seasonal Part Time Retail Team Member (March to September) Flexible Part Time Position

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe has arrived next to Europe’s largest indoor climbing arena, putting Scotland on the map for all the right reasons! It’s the range of other activities and leisure offerings that make us special, offering something for everyone. Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role: Retail Team Member

The Retail Team are responsible for delivering our retail experience & driving sales, which involves helping people understand our products and what’s on offer; taking and dealing with transactions and maintaining a clean and hygienic environment. You’ll also look after our board rental operation, helping customers choose the correct board and maintaining equipment.

What you will be doing:

• Delivering the day-to-day Retail & Rental Strategy at the Lost Shore Surf Resort, Edinburgh.
• Working as a Member of the Retail Team.
• Delivering a world-class visitor experience in Retail in a safe, hygienic and legally compliant manner.
• Reporting to the Retail Team Leaders.

Visitor Experience: Working closely with Retail Team Leaders to consistently exceed visitor expectations, enhance visitor satisfaction, drive repeat business, and maintain high standards of quality, timeliness & standards.

Working as a Team: Together with the Retail Team Leaders foster a positive work environment, stay adaptable, maintain effective communication channels, address challenges promptly, and respect our People Policies and Procedures.

Financial Aspirations: Collaborating with Retail Team Leaders to hit budgetary goals, generate revenue, and stick to our financial policies and procedures, while also trying to maximise our income across departments.

Ways of Working: Ensuring strict adherence to the LSSR's Health and Safety policies, maintaining compliance with licensing requirements, fostering a robust safety culture within Retail, collaborating with the Duty Manager Team during incidents, and maintaining accurate incident records.

Qualifications, Skills and Experience: The candidate should have experience within a high-volume retail or customer-facing environment with knowledge of surfing equipment & products; however, we’re willing to provide training for the right candidate.

• Thrives under pressure, maintaining high energy levels and a relentless drive for excellence, coupled with outstanding organizational skills and attention to detail.
• Demonstrates exceptional people skills, inspiring and motivating others while embodying a customer-centric approach and unwavering commitment to quality.
• Cultivates a positive work environment, fostering a sense of fun and enthusiasm for the core products and experiences, all while upholding ethical standards and promoting diversity and inclusion.
• Exhibits adaptability and resilience, remaining calm under pressure and readily tackling challenges with a strong work ethic, including willingness to work flexible hours to meet business needs.

Additional Information: As a Retail Team Member, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team? A front-row seat to Europe’s largest inland surf resort. Sunsets over the surf lake (because everyone needs a moment to breathe). A team that knows how to have fun at work but equally understands the value of hard graft. A chance to put your stamp on Lost Shore’s legacy. On top of an attractive salary, you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!