At a Glance
- Tasks: Manage and grow our Shopify store, improve customer journey, and launch exciting products.
- Company: Join Lost Shore, a thrilling surf resort near Edinburgh with a vibrant brand.
- Benefits: Opportunity to shape an online retail business and work in a dynamic environment.
- Other info: Ideal for those passionate about surfing, outdoor lifestyle, and innovative retail.
- Why this job: Be part of an exciting journey to build a £600k+ e-commerce channel from the ground up.
- Qualifications: Energetic, curious individuals with some e-commerce or digital marketing experience are welcome.
The predicted salary is between 29700 - 36300 £ per year.
Lost Shore is one of the UK’s most exciting new destinations — a surf resort just outside Edinburgh built around Europe’s largest inland surfing lagoon. Alongside surfing, accommodation, food, wellness and events, we’re building a distinctive brand around surfing, adventure and outdoor lifestyle. Now we want to take our retail business online.
This is a chance to join Lost Shore at an exciting stage of its development and have a genuine influence on how the brand and retail business evolve. We have a strong physical retail operation, a growing customer base and a huge amount of content, experiences and events to build around. The ambition is to develop online retail into a £600k+ annual revenue channel, with plenty of scope to grow beyond that. You’ll have the freedom to test ideas, launch products, work with exciting brands and creators, and help shape what Lost Shore looks like online. If you're excited by e-commerce, brands, surfing and building something from the ground up, we'd love to hear from you.
About the role: We’re looking for an ambitious, commercially minded E-Commerce & Digital Retail Manager to take ownership of our online retail operation and help build it into a significant part of the Lost Shore business. This is a hands-on role with genuine responsibility. You’ll manage and develop our Shopify store, improve the customer journey, grow online sales and help shape the product range and digital retail strategy. You’ll have the opportunity to build something rather than simply maintain an established e-commerce operation.
What you'll do:
- Managing and growing the Lost Shore Shopify store
- Developing and improving our online product range
- Managing product listings, collections, merchandising and promotions
- Planning and delivering online product launches and seasonal campaigns
- Working with our marketing team across Meta, Google, email, SEO and content
- Developing CRM and email activity to drive repeat purchases
- Using sales and customer data to improve conversion, average order value and margin
- Developing Lost Shore branded products, collaborations and limited-edition collections
- Creating opportunities around our events, athletes and wider Lost Shore community
- Working closely with our Retail manager to connect online and in-resort retail
- Helping ensure stock, fulfilment, delivery and customer service work smoothly as the online business grows
Qualifications: You don't need to have spent 10 years running e-commerce teams. We're looking for someone who is commercial, curious, energetic and keen to build. You’ll ideally have some experience in:
- Shopify or another e-commerce platform
- Online retail or digital marketing
- Email/CRM
- Social media and digital campaigns
- Using data to understand and improve performance
You might already be working in e-commerce, digital marketing, retail or a related role and be ready to take the next step. Experience or a genuine interest in surf, outdoor, fashion, sport or lifestyle brands would be a big plus. Most importantly, you're someone who sees an opportunity and gets stuck in.
E-Commerce and Digital Retail Manager employer: Lost Shore Surf Resort
Lost Shore Surf Resort is an exceptional employer, offering a vibrant work culture where teamwork and safety are paramount. Employees benefit from hands-on experience in a unique environment, with opportunities for professional growth and development while contributing to an unforgettable guest experience. Located in a stunning coastal setting, the resort provides a rewarding atmosphere that values both employee satisfaction and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce and Digital Retail Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Lost Shore Surf Resort are looking for when hiring for a E-Commerce and Digital Retail Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Lost Shore Surf Resort for the E-Commerce and Digital Retail Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Lost Shore Surf Resort as a E-Commerce and Digital Retail Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Lost Shore Surf Resort’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce and Digital Retail Manager.
We think you need these skills to ace E-Commerce and Digital Retail Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Lost Shore Surf Resort, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Lost Shore Surf Resort's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Lost Shore Surf Resort. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Lost Shore Surf Resort
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Lost Shore Surf Resort uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Lost Shore Surf Resort. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
