At a Glance
- Tasks: Kickstart guest experiences by managing reservations and ensuring seamless communication across departments.
- Company: Join the award-winning Lost Property hotel, part of the Curio Collection by Hilton.
- Benefits: Enjoy staff rates, extra leave, charity days, and development opportunities across top hotel brands.
- Other info: Collaborative culture where you can thrive and be your authentic self.
- Why this job: Be the first point of contact for guests and create memorable stays in a vibrant environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25556 - 31235 £ per year.
About the hotel
Curio Collection by Hilton is a global set of remarkable upper upscale hotels handpicked for their unique character and personality; each one a part of the fabric of the city it calls home.
Lost Property is the seventh Curio Collection hotel opened in London.
Located on Ludgate Hill, just on the corner of St Paul’s cathedral, one of the most iconic London landmarks, Lost Property hotel has 145 bedrooms, a restaurant and bar called Found, a coffee house called Tattle, and a gym.
Our
Found restaurant has been nominated for Best New Restaurant at the World Culinary Awards and shortlisted for Best F&B Marketing Campaign at the Hotel Marketing Awards (HMA).
The hotel itself was named
Boutique Hotel of the Year in London at the Travel & Hospitality Awards 2024, and more recently won
Best Overnight Experience at the City AM Toast the City Awards 2026. Joining us means becoming part of a team whose work is recognised at the highest level.
What we offer
- Staff rate across all Hilton brands and across the Dominus hotel portfolio
- Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
- Additional annual leave entitlement based on length of service
- Impact Day, paid day to support your charity of choice
- Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
- Staff events and recognition schemes
- Access to Employee Assistance Program (EAP)
- Season Travel Ticket Loan
- Cycle To Work Scheme
- Refer A Friend Scheme – get rewarded when they join the team
- A collaborative team culture where people thrive together and a place where you can be your true authentic self
About the role
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
In this role, you will start our guest's journey with us, often having one of the first interactions they'll have when making their choice to stay in the area.
You'll anticipate every detail to ensure a friction-free experience, ensuring all details taken are correct, accurate, and shared across other departments when needed.
You’ll respond to reservation enquiries received via telephone, email, online channels and central reservations, converting enquiries into bookings while delivering an exceptional level of guest service.
To maintain accurate reservation records and support the seamless coordination of guest stays by working closely with operational departments.
The Reservations Agent plays a key role in maximising revenue opportunities, maintaining inventory controls, and ensuring brand standards are consistently delivered.
Responsibilities and Duties
- People
- Communicate relevant guest information, preferences and special requests to operational departments to support a personalised guest experience.
- Build strong working relationships with Front Office, Revenue, Sales and operational teams to ensure guest requirements are effectively communicated and delivered.
- Maintain a thorough knowledge of hotel facilities, services, room @types and promotions to confidently assist guests and maximise sales opportunities.
- Support VIP arrivals and special requests by ensuring relevant departments are informed and prepared.
- Comply with all company policies, brand standards, health and safety procedures, and incident reporting requirements.
- Quality
- Respond to all reservation enquiries professionally, efficiently and in line with departmental service standards.
- Deliver exceptional customer service through all communication channels, ensuring guest requests are handled accurately and courteously.
- Maintain accurate reservation records and ensure all guest profiles are updated appropriately.
- Prepare pre-arrival communications and coordinate guest information to enhance the overall guest experience.
- Develop and maintain a strong understanding of reservations, front office and property management systems.
- Ensure all reservations activities comply with brand standards, company policies and operational procedures.
- Profit
- Convert enquiries into confirmed bookings through effective sales techniques and proactive follow-up.
- Work alongside the Cluster Groups Coordinator occasionally supporting with group reservations.
- Process deposits, advance purchase reservations and payments in accordance with company procedures.
- Monitor no-shows, cancellations and associated charges to ensure revenue is protected.
- Reconcile reservations across online travel agency platforms and ensure commissions are accurately recorded.
- Maximise revenue through upselling room categories, packages and hotel services.
- Support forecasting and reporting processes through accurate reservation management and data integrity.
About you
- It is essential that you possess excellent command of the English language (spoken and written), exceptional phone etiquette and communication skills, customer service orientated, computer literate
- Experience in a similar role, or within an upscale hotel environment for more than 1 year where reservations was a key part of day to day is essential
- Experience of On Q PMS/PEP, and advanced computer skills (excel) and management of CRS is desirable
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one's own time
Reservations Agent in City of London employer: Lost Property St. Paul's - A Curio Collection by Hilton
Lost Property St. Paul's - A Curio Collection by Hilton provides a dynamic work environment where employees can grow professionally while contributing to a high standard of guest experience. The hotel's recognition in the hospitality industry highlights its commitment to excellence and innovation. Team members enjoy opportunities for development and collaboration within a supportive framework.
Contact Details:
Lost Property St. Paul's - A Curio Collection by Hilton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lost Property St. Paul's - A Curio Collection by Hilton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lost Property St. Paul's - A Curio Collection by Hilton
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We think you need these skills to ace Reservations Agent in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lost Property St. Paul's - A Curio Collection by Hilton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lost Property St. Paul's - A Curio Collection by Hilton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
