Sales & Bookings Coordinator | Outdoor Adventures
This is a hands-on customer service, sales and administration role.
You will often be the first person a customer speaks to when they contact Lost Earth Adventures. Your job is to understand what they are looking for, recommend the right adventure, help turn their enquiry into a booking and make sure everything is properly organised from first contact through to activity day.
This is not a cold-calling sales role. Most enquiries come directly to us from customers who are already interested in an adventure.
However, you must be comfortable picking up the phone, talking confidently to customers, following up enquiries and asking for the booking.
You will also need to be highly organised. At busy times you could be managing a large number of enquiries and live bookings at different stages, so keeping HubSpot, emails, calendars and tasks accurate and up to date is a very important part of the role.
Company: Lost Earth Adventures
Salary: from £30,000 a year
Hours: Full-time
Location: Settle, BD24 9JE
Working pattern: On-site
Job type: Permanent
What you will be doing
- Responding to new customer enquiries by phone and email.
- Talking customers through our activities and helping them choose the most suitable option.
- Following up enquiries and quotations and turning suitable opportunities into confirmed bookings.
- Using HubSpot every day to manage contacts, deals, tasks, notes and follow-ups.
- Managing bookings from the initial enquiry through to the activity taking place.
- Preparing and sending quotations, booking information, confirmations and invoices.
- Following up outstanding booking administration and ensuring required paperwork has been completed.
- Keeping accurate customer, booking and sales records.
- Managing your own diary, CRM tasks, follow-ups and deadlines.
- Liaising closely with the Office Manager, Operations Manager and wider team to make sure bookings are properly organised.
- Coordinating accommodation, transport, venues and other suppliers where these form part of a booking.
- Ensuring the operations team and instructors have the information they need for upcoming activities.
- Responding to existing customer questions and helping resolve problems quickly and professionally.
- Supporting general office administration and taking ownership of additional projects as the role develops.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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