At a Glance
- Tasks: Support the Office Manager in running a dynamic adventure travel business.
- Company: Exciting outdoor adventure company based in Settle, North Yorkshire.
- Benefits: Competitive salary, 28 days holiday, pension scheme, and potential for salary increase.
- Other info: Opportunities for on-the-job training and project leadership.
- Why this job: Join a fast-paced environment and learn about adventure travel management.
- Qualifications: Strong IT skills, organisational abilities, and a friendly approach to customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking an Assistant Office Manager to support the Office Manager, Operations Manager & Directors with the running of our business, managing the bookings and customer service side of the business.
Contract Start Date: Role available to start immediately
Primary Job Location & Travel: Our head office in Settle, North Yorkshire
Working hours: Full time, 5 days a week, including up to at least 1 weekend every 4 weeks.
Salary & Pension: Depending on experience, the salary is £30,000.00 per annum, 28 days holiday per annum, with the potential for a salary increase based on performance. Inclusion in the pension scheme, in line with Government guidance.
Who You Are: We are looking for an able communicator who is efficient, organised and interested in adventure. You should be keen to learn about the way in which an adventure travel company is run, and therefore willing to take on varied tasks and responsibilities. The ability to multi‑task and think independently is a must.
Full Job Description: This is a diverse role in which responsibilities and tasks will vary according to the time of year. We are looking for someone who can work in a fast‑paced environment with an eye for detail. The role will involve, but is not limited to:
- Management: Managing the day to day running of the office. The business has an office in the Settle area. Initially there will only be a small team, all working together.
- Logistics & Event Organisation: Supporting the team in making sure all arrangements are in place with clients and staff and ensuring instructors have all the relevant details before their session.
- Admin: Database management using a range of programmes; excel, word, outlook, google products (calendar, docs, sheets, groups, etc..) and Customer Relations Management systems (CRM) such as Hubspot. Processing of client and supplier details. Recording client numbers using venues and sending out user figures to landowners. Following up with clients to make sure they have completed the appropriate forms. Invoicing support – assisting with taking payments.
- Phones: Answering the phone and selling trips to customers. Calling clients, suppliers and other contacts as needed. Dealing with phone enquiries.
- Emails: Answering emails and sending out appropriate information as required.
- Duty Phone: Being the on‑call person to support instructors or activate emergency services if required.
- Weekends: Able to cover the office on 1 or 2 weekends a month.
- Sales: Your focus will be managing incoming enquiries to turn them into bookings. This will involve an element of sales.
- Bookings: Working with the team, to book clients in for adventures and ensuring that all elements of the booking are in place. For example: booking the accommodation, transport, etc..
- Customer service: Fostering good relationships with clients to ensure a high level of service that meets the customer’s needs.
- Invoicing: Putting together, sending out and following up on invoices.
- Miscellaneous additional tasks: To assist in the successful running of an outdoors company. There are a lot of administration and logistics tasks in supporting the Management Team. Opportunities to take charge of projects within this are possible. We can provide on‑the‑job training for the right person.
Qualifications:
- Be able to start ASAP
- Excellent IT skills, particularly in Microsoft Excel & Word
- Familiar with Google programmes such as: Gmail, Drive, etc..
- Have experience using a CRM system. Preferably Hubspot.
- Highly organised
- Ability to prioritise & manage multiple priorities
- A strong sense of initiative
- Independent worker that is able to prioritise work and adjust to the dynamic needs of the business and our clients
- Ability to speak to people. Have a friendly approach and prepared to sell our products to customers on the phone, via emails or other systems.
- Able to work up to 2 weekends per month.
- Able to manage a calendar, to do list and tasks, to ensure bookings are managed to a high level.
- Knowledge of the outdoor activities industry.
Desirable but not Essential:
- Experience working in an office‑based/administrative role
- Knowledge or experience with activities that we deliver: caving, climbing, canyoning, canoeing, SUP, hill walking, etc.
- Own transport
- Practical skills
Assistant Office Manager in Settle employer: Lost Earth Adventures
Join our dynamic team in Settle, North Yorkshire, where we foster a collaborative and adventurous work culture. As an Assistant Office Manager, you'll enjoy competitive benefits including a salary of £30,000 per annum, 28 days of holiday, and opportunities for professional growth through on-the-job training. Our commitment to employee development and a supportive environment makes us an excellent employer for those looking to thrive in the adventure travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Office Manager in Settle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lost Earth Adventures. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lost Earth Adventures before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Office Manager in Settle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lost Earth Adventures:Your cover letter is your chance to shine! Tell us why you want to work at Lost Earth Adventures specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lost Earth Adventures!
How to prepare for a job interview at Lost Earth Adventures
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
