At a Glance
- Tasks: Lead a vibrant pub, creating memorable guest experiences and building a fantastic team.
- Company: Join Upham Inns, a growing collection of premium pubs in Southern England.
- Benefits: Earn up to £50,000 plus bonuses, flexible shifts, and discounts on meals and accommodation.
- Other info: Enjoy structured development programmes and a supportive team culture.
- Why this job: Shape a community hub and make a real impact in a lively pub environment.
- Qualifications: Experience as a General Manager in a gastro-style pub and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Joining us means leading a pub that truly sits at the heart of its community. A vibrant, characterful pub full of personality, it blends great food, fantastic drinks and relaxed hospitality with a warm, welcoming atmosphere. It’s the sort of place guests return to again and again, whether for a relaxed pint, a catch‑up with friends, or a memorable meal.
As part of the Upham Inns family, you’ll have the freedom to shape the pub, build a fantastic team and create something you can be genuinely proud of.
Here’s what you can expect:
- Up to £50,000 per annum, plus bonus and a share of Tronc (up to £5,000 per year)
- Flexible shift patterns to help balance work and life
- Up to 33% off meals when dining off duty for you and up to 6 guests
- 33% off our hotel accommodation and 20% off for friends and family
- Structured development programmes with clear career pathways
- Lifestyle Card giving access to 5,000+ discounts across retail, travel, fitness, entertainment and more
- Service Awards celebrating your time with us
- Refer‑a‑friend and chef recruitment incentives of up to £1,000
We’re looking for a people‑first leader who thrives in a lively pub environment and understands what it takes to create brilliant guest experiences.
You’ll bring:
- At least 1 year’s experience as a General Manager in a gastro‑style pub, or a strong track record managing high‑quality pub or restaurant environments
- A consistent approach to delivering outstanding guest service
- Natural leadership and motivational skills to build a high‑performing team
- A genuine passion for hospitality and creating memorable experiences
- A proactive, organised and reliable mindset
- Availability to work up to 48 hours per week, including evenings, weekends and bank holidays
- Strong financial awareness, including experience managing P&L, sales and labour budgets
- The Right to Work in the UK
Your responsibilities will include:
- Leading the overall operation of the pub, ensuring company procedures and brand standards are upheld
- Leading from the front, coaching, developing and inspiring your team
- Building strong relationships within the local community, making the pub a true destination
- Creating a culture that celebrates great food, great drinks and great hospitality
- Maintaining the highest standards of health, safety and compliance
- Acting as Designated Premises Supervisor (DPS) and ensuring licensing standards are met
- Managing stock, ordering and wastage to ensure strong financial performance
- Preparing team rotas at least two weeks in advance, aligned with labour budgets
Being a General Manager is about creating somewhere people love to be. Somewhere guests feel welcome from the moment they arrive to the moment they leave. You’ll own the entire guest journey – from the first booking or walk through the door, through fantastic food and drinks, to a memorable farewell that keeps guests coming back.
Our pubs are cosy, characterful places where everyone should feel instantly at home. Places for a quick pint after work, a long lunch with friends, or a special family meal. Great food, great drinks and a friendly team delivering hospitality the way it should be.
As a General Manager, you have the opportunity to build a pub you can be truly proud of, creating experiences that make us one of Britain’s most welcoming escapes.
Upham Inns is a collection of beautiful, individual premium pubs across Southern England, many set in picturesque villages and market towns. We pride ourselves on being the quality local, serving fresh, seasonal pub food in relaxed and welcoming surroundings.
Alongside our pubs, we’ve also launched Harper’s Steakhouse, an exciting premium American steakhouse concept that continues to grow.
Upham Inns is growing, investing and evolving, and we want talented people to grow with us. We’re large enough to offer real support, structure and career development, yet small enough to genuinely care about our people. Our teams are passionate about running great pubs, supporting one another and creating places our guests love.
If you’re passionate about hospitality and ready to lead a pub you can truly call your own, we’d love to welcome you to the Upham Inns family.
General Manager in Farnham employer: Lost Boy
Upham Inns is an exceptional employer that offers a vibrant work culture and numerous benefits, including flexible shift patterns, generous discounts on meals and accommodation, and a clear development pathway to management roles. With a strong focus on employee growth and a supportive team environment, you will have the opportunity to thrive in a growing business that values your contributions and fosters a sense of community among its staff.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Farnham
✨Tip Number 1
Get to know the pub scene in Farnham! Visit local pubs, chat with staff and patrons, and understand what makes The Lost Boy special. This will help you connect with the community and show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of Upham Inns on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're serious about joining the team!
✨Tip Number 3
Prepare for your interview by thinking about how you can create memorable experiences at The Lost Boy. Have specific examples ready that showcase your leadership skills and how you've improved guest satisfaction in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Upham Inns family right from the start.
We think you need these skills to ace General Manager in Farnham
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion for creating memorable guest experiences and how you’ve made a difference in previous roles.
Tailor Your CV to the Role:Make sure your CV reflects the skills and experience we’re looking for in a General Manager. Highlight your leadership abilities, financial awareness, and any relevant achievements in managing high-quality pub or restaurant environments.
Be Authentic and Personable:We want to get to know the real you! Use a friendly tone in your application and don’t be afraid to share a bit about your personality. This role is all about building relationships, so show us how you connect with others.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and ensures you’re considered for this exciting opportunity at The Lost Boy!
How to prepare for a job interview at Lost Boy
✨Know Your Pub Inside Out
Before the interview, make sure you research The Lost Boy thoroughly. Understand its menu, atmosphere, and what makes it special in the Farnham community. This will help you demonstrate your genuine interest and show that you’re ready to lead a pub that resonates with its guests.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Be prepared to discuss your approach to building and motivating a team. Share specific examples of how you've successfully led teams in the past, especially in high-pressure environments like pubs or restaurants.
✨Emphasise Guest Experience
Highlight your passion for creating memorable guest experiences. Think of examples where you’ve gone above and beyond to ensure customer satisfaction. This aligns perfectly with the role’s focus on delivering outstanding service and making guests feel at home.
✨Financial Savvy is Key
Since managing P&L and budgets is part of the job, be ready to discuss your financial management experience. Bring examples of how you’ve successfully managed costs and maximised profits in previous roles, showing that you can keep The Lost Boy thriving financially.
