At a Glance
- Tasks: Lead The Lost Boy pub, ensuring exceptional guest experiences and team performance.
- Company: Upham Inns, a growing collection of premium pubs in Southern England.
- Benefits: Up to £50,000 salary, bonuses, discounts, and flexible shifts.
- Other info: Join a supportive team and enjoy opportunities for growth in a friendly environment.
- Why this job: Make a real impact in a vibrant community pub with character and potential.
- Qualifications: Experience as a General Manager in hospitality and strong leadership skills.
The predicted salary is between 50000 - 50000 £ per year.
- The Lost Boy, Farnham
- Up to £50,000 per annum, plus bonus and a share of tronc worth up to £5,000 per year
The Lost Boy is one of Farnham’s standout pubs.
Full of character, surrounded by a thriving local community and known for great food, warm hospitality and memorable guest experiences, it is a pub with real personality and enormous potential.
We are looking for an experienced and passionate General Manager to take ownership of this brilliant business, lead an exceptional team and continue building The Lost Boy’s reputation as one of the best places to eat, drink and stay in Farnham.
This is more than a management position. It is the opportunity to run a business you can be genuinely proud of.
A job you can enjoy
Being a General Manager at Upham Inns is about making everyone feel welcome, guests and team alike.
You will take ownership of the entire guest journey, from the first booking through to the final goodbye.
You will create a pub where people feel instantly at home, where seriously good food and expertly made drinks are delivered by a friendly, confident and knowledgeable team.
Whether guests are joining us for a quick drink after work, catching up with friends or celebrating a special family occasion, your role is to make The Lost Boy their favourite escape.
You will have the freedom to bring your ideas, energy and personality to the business, while having the support of an experienced and hands‑on team behind you.
What’s in it for you?
- Salary of up to £50,000 per annum
- Performance-related bonus
- A share of tronc worth up to £5,000 per year
- Flexible shift patterns
- Up to 33% off meals when off duty for you and up to six guests
- 33% off Upham Inns hotel accommodation
- 20% off accommodation for friends and family
- Access to the Lifestyle Card, giving you instant access to more than 5,000 discounts
- Discounts with local independents, national retailers and online businesses
- Service awards recognising your contribution and loyalty
- Refer-a-friend and chef recruitment incentives of up to £1,000
- The support of a growing business that is big enough to provide opportunity, but small enough to know and care about its people
- What you’ll be responsible for
As General Manager, you will take full ownership of The Lost Boy and lead the pub in line with Upham Inns’ standards, values and commercial expectations.
You will
- Lead from the front with a visible, hands‑on approach
- Recruit, train, coach and develop a high‑performing team
- Inspire a genuine passion for outstanding food, drink and hospitality
- Drive consistently high levels of guest service
- Build strong relationships within the local Farnham community
- Grow repeat business and strengthen the pub’s local reputation
- Take ownership of sales, labour, costs and overall profitability
- Manage the pub’s P&L and deliver agreed budgets
- Oversee stock ordering while controlling wastage and stock levels
- Prepare team rotas at least two weeks in advance and in line with labour budgets
- Maintain the highest standards of cleanliness, safety and legal compliance
- Take overall responsibility for the health and safety of guests, team members and visitors
- Ensure all fire, kitchen and health and safety procedures are consistently followed
- Act as the Designated Premises Supervisor and ensure the pub operates in line with its licence
- What we’re looking for
You will already be an experienced hospitality leader who understands how to balance great guest experiences, strong team engagement and commercial performance.
You will need
- At least one year’s experience as a General Manager within a gastro‑style pub
- Alternatively, a strong track record managing different styles of pubs or restaurants
- A consistent approach to delivering exceptional guest service
- Strong leadership and motivational skills
- The ability to create an engaged, accountable and successful team
- A genuine passion for hospitality, food and drink
- A proactive, reliable and highly motivated approach
- Strong financial understanding, including experience with P&Ls, sales budgets and labour control
- The flexibility to work up to 48 hours per week, including evenings, weekends and bank holidays
- The Right to Work in the UK
- About Upham Inns
Upham Inns is a growing collection of beautiful, individual premium pubs across Southern England.
Our pubs are found in idyllic villages and thriving towns, where we aim to be the quality local at the heart of each community.
We serve high‑quality, freshly prepared pub food in warm and characterful surroundings, with many of our pubs also offering charming bedrooms.
We are a friendly, hands‑on business with a genuine passion for running great pubs.
It is an exciting time to join us.
We are continuing to invest in our people, our pubs and our future, and we are looking for ambitious hospitality leaders who want to grow with us.
If you have the drive, personality and passion to make The Lost Boy one of Farnham’s most welcoming and successful pubs, we would love to hear from you.
Take ownership. Build the team. Grow the business. Make The Lost Boy yours.
#J-18808-Ljbffr
General Manager in Farnham employer: Lost Boy
Upham Inns is an exceptional employer that prioritises the growth and development of its team members, offering a clear pathway to management roles alongside competitive pay and flexible working hours. With generous discounts on meals and accommodation, a comprehensive lifestyle card, and a supportive work culture that values potential over experience, you will thrive in a dynamic environment where your contributions are recognised and rewarded. Join us to enjoy a fulfilling career in hospitality while having fun and learning new skills every day!
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Farnham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lost Boy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lost Boy
Don't be shy about reaching out to Lost Boy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Farnham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lost Boy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lost Boy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
