Maintenance Manager

We are seeking a hands-on Maintenance Manager to take responsibility for all maintenance operations within the hotel. The role requires an active, practical leader who is comfortable working alongside the engineering team to resolve technical issues and ensure the highest standards are maintained throughout the property.

The Maintenance Manager will oversee and perform routine maintenance checks, respond to maintenance requests, and supervise the engineering team to ensure the smooth and efficient running of all hotel facilities, delivering an excellent guest experience at all times. The role also includes managing renovation projects, developing and maintaining emergency procedures and preventative maintenance programs, and leading special projects as assigned.

• To maintain the hotel maintenance to the highest possible standards and ensure the hotel is fully operational with full statutory and legal compliance.
• To support effective communication across the business.
• To support the business through targeted support for specific maintenance projects.
• To drive business performance through proactive engineering efforts to limit costs and increase guest and employee satisfaction through effective communications and training.

• Responsible for all maintenance issues within the hotel.
• Manage budget, capital expenditures, preventative maintenance and energy conservation.
• Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection.
• Perform daily checks around the hotel.
• Conduct lift emergency release procedures as required.
• Diagnose, maintain, and repair mechanical equipment within the hotel.
• Ensure good relationships are built with internal and external customers.
• Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise.
• Develop, implement, and direct all emergency programs.
• Develop, implement and manage energy conservation programs for the property to minimize expenses.
• Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively.
• Perform special projects and other responsibilities as assigned.
• Responsible for the health and safety of the hotel including the health and safety calendar.
• To review risk assessments periodically as per health and safety regulations.
• Ensure monthly safety inspections take place and employees are trained accordingly.
• To work from maintenance fault log to ensure all bedrooms and meeting rooms are available to let daily ensuring close communication with both housekeeping and front of house manager.
• Implement and operate planned preventative maintenance scheme for the hotel.
• To maintain all plant and machinery.
• To manage, schedule and complete project work in a timely and efficient manner.
• Control departmental costs through correct storage and distribution of supplies.
• To maintain heating, ventilating, air conditioning equipment in optimal operating condition by performing routine maintenance and repairs.
• Ability to prevent costly machine breakdowns by reviewing equipment as needed.
• Maintaining and updating information on the internal maintenance BMSS.
• Sourcing and managing suppliers and subcontractors.
• Ensure that all maintenance contracts are up to date and cover all relevant machinery.
• All repairs are logged and recorded to show due diligence.
• Ensure machinery records are kept in order to not lose warranty cover.
• Set up a help desk/job center to receive jobs, track jobs and close and record jobs and ensure this will be communicated with the engineers.
• Set up specialist contractors or M&E Maintenance contractor prior to opening for the lifts, boilers, chillers, BMS, CHP, water treatment, catering equipment, fire alarm and panel, fire suppression (hood) etc.

• Understand relevant H&S legislation including the use of Risk Assessments and Safe Systems of Work and the implications on the business, taking action as required.
• To ensure all staff work hygienically and productively and have completed departmental documentation in line with company requirements.
• Ensure a safe workplace by identifying and reporting hazards and taking corrective action.
• To attend visits by EHO and supporting and enforcing required action.
• Be fully aware of fire, bomb and evacuation procedures for your department and your colleagues.
• Circulate information within the hotel to maintain staff awareness of the hotel’s health and safety policy.
• To be fully conversant with the Hotel Health and Safety policy and procedures.

• Previous experience of facilities management or in a similar quality operation.
• Advance knowledge of building management/engineering.
• Qualification in an engineering field, preferably Mechanical engineering.
• Knowledge of general building maintenance essential.
• Certification in advanced health and safety, fire safety and food hygiene ideal.