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- Tasks: Oversee Front Office operations and ensure exceptional guest experiences at a luxury hotel.
- Company: L'oscar London, a stunning boutique hotel with a unique blend of French design and British charm.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Flexible shifts and a chance to work in a beautifully restored historic venue.
- Why this job: Join a luxurious setting and make a real impact on guest satisfaction and team success.
- Qualifications: Strong leadership skills and experience in hospitality, with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
L'oscar London is a luxurious boutique hotel in the heart of Greater London, housed in a beautifully restored former Baptist Church. Designed by renowned architect Jacques Garcia, the hotel's Baroque-inspired interiors combine elegant French design with historic British charm. Featuring 39 richly-styled bedrooms, including 18 suites, the property also offers the exquisite L'oscar Restaurant, the opulent Baptist Bar, and a variety of event spaces for both intimate and larger gatherings. This theatrical and sophisticated setting provides a unique and indulgent experience in the heart of the city.
Role Description
This is a full-time, on-site position for a Duty Manager based at L’oscar London in Greater London. The role involves supporting the Director of Front of House in overseeing Front Office operations, including Reception, Concierge, and Reservations, ensuring excellence across all key service areas.
The Duty Manager is responsible for the day-to-day running of operations, ensuring the seamless delivery of exceptional guest experiences. Key duties include:
- Supervising team members
- Addressing guest enquiries and resolving concerns
- Ensuring the smooth and efficient functioning of all departments while upholding the high standards expected of a luxury hotel brand
- Assisting with team training and development
- Managing staff scheduling
- Acting as the primary point of contact for any emergencies or operational challenges
Qualifications
- Strong leadership and supervisory experience in the hospitality industry
- Proven ability to deliver exceptional customer service and resolve guest concerns effectively
- Excellent communication, interpersonal, and problem-solving skills
- Strong organizational and multitasking abilities, with a focus on attention to detail
- Experience managing operations and coordinating across multiple departments
- Proficiency in hotel management systems and basic computer applications
- Flexibility to work a variety of shifts, including evenings, weekends, and occasionally nights and public holidays
- Prior experience in luxury hospitality is highly advantageous
Duty Manager in London employer: L'oscar London
Contact Detail:
L'oscar London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re near L’oscar London, pop in for a coffee and chat with the staff. It’s a great way to make a memorable impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by researching the hotel’s values and recent news. We want to see that you’re not just another candidate but someone who truly understands and appreciates what makes L’oscar special.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is key in today’s hospitality scene.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and enthusiasm align with our luxurious environment at L'oscar London.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your leadership skills and any relevant experience in luxury hospitality, as this will help us see why you're the perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences effectively without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application is reviewed promptly and you get the best chance to join our fabulous team at L'oscar London!
How to prepare for a job interview at L'oscar London
✨Know the Hotel Inside Out
Before your interview, take some time to research L'oscar London thoroughly. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest in the role but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to discuss how you can motivate and train staff to maintain high standards of service.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to resolve guest concerns or operational challenges. Highlight your problem-solving skills and how you ensure exceptional guest experiences, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle emergencies or operational issues. Practice responding to these types of questions, focusing on your thought process and decision-making skills to showcase your readiness for the role.