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For Companies At a Glance
- Tasks: Support the Reception Manager in creating unforgettable guest experiences and managing reservations.
- Company: Exciting new restaurant opening in Mayfair, blending Japanese culture with exceptional hospitality.
- Benefits: Competitive salary, service charge, mentorship, and career growth opportunities.
- Why this job: Be part of a landmark opening and shape memorable experiences for guests.
- Qualifications: Experience in fine dining or luxury hospitality and a passion for Japanese culture.
- Other info: Join a supportive team focused on creativity and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Location: 30 Upper Grosvenor Street, Mayfair
About MA/NA
Opening in early 2026 on Upper Grosvenor Street, MA/NA is born from the Japanese philosophy that every ingredient carries an invisible power — a life-force shaped by nature and the hands that honour it. ‘Mana’ is the spiritual energy that exists beneath the surface of all things. It is felt rather than seen — transforming emotion into experience, and a meal into memory. Guided by this belief, MA/NA offers a seamless blend of restaurant and bar — refined Japanese dishes alongside an exceptional cocktail, wine and sake list. Here, cocktails flow effortlessly into dinner, and dinner naturally returns to drinks. Every element — from design and service to sound and light — is intentional. Each detail celebrates the extraordinary within the simple.
The Role — Assistant Reception Manager
As Assistant Reception Manager at MA/NA, you will support the Reception Manager in shaping the first and lasting impression of every guest experience. You will play a key role in ensuring that reservations, guest flow, and communication between teams run seamlessly throughout service. Present on the floor and at the desk, you will lead by example — offering calm guidance, warmth, and precision to both guests and the reception team. This role is ideal for a hospitality professional ready to take the next step in leadership — someone who understands that exceptional reception is built on anticipation, timing, and emotional awareness.
Key Responsibilities
- Support the Reception Manager in delivering a refined, intuitive, and welcoming guest arrival experience
- Assist in managing reservations, seating strategy, guest flow, and waitlists with accuracy and care
- Act as a key communication link between reception, floor, bar, and kitchen teams
- Lead by example at the reception desk, maintaining composure and professionalism during peak service
- Support the training and development of hosts and reception team members
- Help maintain guest profiles, preferences, and special requests within the reservations system
- Handle guest enquiries, feedback, and challenges with discretion and empathy
- Ensure the reception area maintains the highest standards of presentation and organisation
- Step into the Reception Manager role when required to ensure continuity of service
- Contribute to pre-opening preparation, systems, and service development
What We’re Looking For
- Experience as an Assistant Reception Manager, Senior Host, or similar role in a fine dining or luxury hospitality environment
- Strong understanding of reservations systems and guest journey management
- Confident communicator with natural warmth and professionalism
- Highly organised, detail-focused, and composed under pressure
- Passion for Japanese culture, hospitality, and craftsmanship
- Desire to grow into a senior leadership role within hospitality
- Team-oriented mindset with a collaborative approach to service
- Genuine enthusiasm for being part of a landmark new opening
What We Offer
- Competitive salary and service charge package
- Opportunity to grow within the opening team of a flagship MA/NA restaurant
- Close mentorship from senior hospitality leaders within the Thesleff Group
- Ongoing training, development, and clear career progression
- Staff meals, wellness initiatives, and a supportive, creative working environment
Join the MA/NA Opening Team
If you believe great hospitality begins before a guest reaches the table — and you bring presence, care, and intention to every interaction — we’d love to hear from you.
Assistant Reception Manager - New Opening in London employer: Los Mochis
Contact Detail:
Los Mochis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager - New Opening in London
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around the area and familiarise yourself with the vibe of MA/NA. This will help you connect with the brand's philosophy and show your genuine interest.
✨Tip Number 2
Practice your communication skills! As an Assistant Reception Manager, you'll need to be warm and professional. Role-play common guest scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed reservations or guest flow in previous roles. This will demonstrate your ability to handle the responsibilities of the position effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the MA/NA team from the get-go!
We think you need these skills to ace Assistant Reception Manager - New Opening in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences, especially in fine dining or luxury settings.
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Reception Manager role. Highlight relevant skills and experiences that align with the job description, like managing reservations or leading a team.
Be Professional Yet Approachable: Your written application should reflect the warm and professional vibe we’re looking for at MA/NA. Use a friendly tone while maintaining professionalism to show you’re a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at MA/NA!
How to prepare for a job interview at Los Mochis
✨Know Your Japanese Hospitality
Familiarise yourself with the principles of Japanese hospitality, especially the concept of 'Mana'. This will not only show your passion for the culture but also demonstrate your understanding of the emotional connection that great service can create.
✨Master the Reservations System
Brush up on your knowledge of reservations systems and guest journey management. Be prepared to discuss how you would handle guest flow and seating strategies, as this is crucial for the role and will showcase your organisational skills.
✨Showcase Your Leadership Style
Think about examples from your past experiences where you've led a team or handled a challenging situation with grace. Highlight your ability to maintain composure under pressure and how you can inspire your team to deliver exceptional service.
✨Prepare Thoughtful Questions
Have a few insightful questions ready about the restaurant's vision and how you can contribute to its success. This shows your genuine interest in the role and helps you stand out as a candidate who is eager to be part of the new opening.
