At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences at our stunning rooftop restaurant.
- Company: Join Los Mochis, a vibrant fusion of Mexican and Japanese cuisines in London.
- Benefits: Enjoy private healthcare, study support, free meals, and 50% off for friends and family.
- Other info: Dynamic work environment with fantastic staff events and career progression opportunities.
- Why this job: Be part of an award-winning team and elevate the London dining scene.
- Qualifications: Experience in high-volume dining and exceptional customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Los Mochis is seeking an outstanding Head Host/Receptionist to support one of the biggest and most talked about new openings of 2024. Our flagship elevates the London dining scene in a stunning restaurant & outdoor terrace on the rooftop of 100 Liverpool Street. Los Mochis City is our second location in London following the opening of the highly acclaimed Los Mochis Notting Hill.
Our Head Host will assist the Reception Manager in overseeing the reception team. The Head Host will play a pivotal role in the achievement of strategic departmental goals, especially in the area of guest satisfaction. If you are a guest care guru with a can-do attitude, bags of personality and a passion for hospitality and looking to take the next step in your career, we invite you to apply for this exciting opportunity. Join our award-winning team and contribute to the creation of an exceptional hospitality group.
About us: From Tokyo to Tulum, Los Mochis restaurant is the global pioneer of pairing Mexican & Japanese cuisines, showing off the vibrancy, passion, and heat of Mexico whilst celebrating the cool elegance and precision of Japan. The team behind this brand come with years of successful experience and is part of an award-winning international team. If you are a friendly and personable individual who loves hospitality, people, and food as much as we do and is looking for a great working environment with a like-minded, passionate team, then join our successful, award-winning brigade.
Key Responsibilities:- Manages daily reception shift operations and ensures compliance with all restaurant policies, standards and procedures.
- Provide the leadership, vision and direction to bring together and prioritise the departmental goals in an efficient and effective way.
- Drive innovation and continuous improvement, striving for excellence in every member and guest interaction.
- An enthusiastic and proactive person who is happy and confident working in all areas of the front of house.
- A hands-on, natural leader who can recruit, train and develop the reception team.
- Able to work with integrity, excellent attention to detail and strong communication skills.
- Maximise covers and seating allocations.
- Smooth door to table and way-out operations between floor and host team.
- Select, train, evaluate, lead, motivate, coach, and discipline reception team members.
- Private health care after you complete your probation.
- Study support scheme.
- Free meals while on duty.
- Career progression within a fast-growing restaurant group.
- 50% off when visiting the restaurant with family & friends.
- People-focused culture.
- Internal training and career development.
- Fantastic staff events.
- Proven experience as a Head Host/Receptionist or similar role, preferably in a high-volume, upscale dining establishment.
- Exceptional customer service skills and a genuine passion for providing an outstanding dining experience.
- Strong organisational and time management skills, with the ability to multitask and prioritise effectively.
- Strong problem-solving and decision-making abilities, with a proactive and hands-on approach to resolving issues.
- Professional use of OpenTable is essential.
- Exceptional attention to detail, ensuring a seamless guest experience from arrival to departure.
- A genuine passion for the hospitality industry and delivering outstanding customer service.
- Strong English communication skills, both verbal and written, with a professional and approachable manner.
- Committed to upholding and enforcing service and presentation standards throughout the front-of-house team.
- A driven and ambitious attitude, with a proactive approach to learning and professional growth.
- Must have the legal right to work in the UK or hold pre-settled/settled status.
If you are a dedicated and results-driven individual with a passion for the restaurant industry, we invite you to apply for the position of Head Receptionist at Los Mochis City. Los Mochis is an equal opportunity employer committed to diversity and inclusion within the workplace. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or other legally protected status.
Head Host/hostess - Los Mochis London City employer: Los Mochis London City
Contact Detail:
Los Mochis London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host/hostess - Los Mochis London City
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Head Host role at Los Mochis.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for hospitality shine through. Be yourself and share your experiences that highlight your guest care skills and leadership abilities.
✨Tip Number 3
Research the restaurant! Familiarise yourself with Los Mochis' unique blend of Mexican and Japanese cuisines. Knowing the menu and the vibe will impress the hiring team and show you're genuinely interested in being part of their award-winning brigade.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team at Los Mochis City. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Head Host/hostess - Los Mochis London City
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, hospitality is all about people, and we love a friendly vibe!
Tailor Your Application: Make sure to tailor your application specifically for the Head Host position at Los Mochis. Highlight your relevant experience in high-volume dining and your passion for guest satisfaction. We’re looking for someone who understands our unique blend of Mexican and Japanese cuisines!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that showcases your skills and experience without any fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our award-winning team at Los Mochis. We can’t wait to hear from you!
How to prepare for a job interview at Los Mochis London City
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Los Mochis and its unique blend of Mexican and Japanese cuisines. Research their menu, the restaurant's vibe, and any recent news or events. This will not only impress your interviewers but also help you articulate how you can contribute to their guest satisfaction goals.
✨Showcase Your Leadership Skills
As a Head Host, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight your ability to train and motivate others, as this is crucial for the role.
✨Demonstrate Your Customer Service Passion
Los Mochis values exceptional customer service, so come ready to share stories that showcase your dedication to guest care. Discuss how you’ve gone above and beyond in previous roles to ensure a memorable dining experience for guests.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle busy shifts, difficult guests, or team conflicts. Practising these scenarios will help you respond confidently and demonstrate your problem-solving skills.