At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences at our stunning rooftop restaurant.
- Company: Join Los Mochis, a vibrant fusion of Mexican and Japanese cuisines in London.
- Benefits: Enjoy private healthcare, study support, free meals, and 50% off for friends and family.
- Other info: Dynamic work environment with great career progression opportunities.
- Why this job: Be part of an award-winning team and elevate the London dining scene.
- Qualifications: Experience in hospitality with strong customer service and leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Los Mochis is seeking an outstanding Head Host/Receptionist to support one of the biggest and most talked about new openings of 2024. Our flagship elevates the London dining scene in a stunning restaurant & outdoor terrace on the rooftop of 100 Liverpool Street. Los Mochis City is our second location in London following the opening of the highly acclaimed Los Mochis Notting Hill.
Our Head Host will assist the Reception Manager in overseeing the reception team. The Head Host will play a pivotal role in the achievement of strategic departmental goals, especially in the area of guest satisfaction. If you are a guest care guru with a can-do attitude, bags of personality and a passion for hospitality and looking to take the next step in your career, we invite you to apply for this exciting opportunity. Join our award-winning team and contribute to the creation of an exceptional hospitality group.
About us: From Tokyo to Tulum, Los Mochis restaurant is the global pioneer of pairing Mexican & Japanese cuisines, showing off the vibrancy, passion, and heat of Mexico whilst celebrating the cool elegance and precision of Japan. The team behind this brand come with years of successful experience and is part of an award-winning international team. If you are a friendly and personable individual who loves hospitality, people, and food as much as we do and is looking for a great working environment with a like-minded, passionate team, then join our successful, award-winning brigade.
Key Responsibilities:
- Manages daily reception shift operations and ensures compliance with all restaurant policies, standards and procedures.
- Provide the leadership, vision and direction to bring together and prioritise the departmental goals in an efficient and effective way.
- Drive innovation and continuous improvement, striving for excellence in every member and guest interaction.
- An enthusiastic and proactive person who is happy and confident working in all areas of the front of house.
- A hands-on, natural leader who can recruit, train and develop the reception team.
- Able to work with integrity, excellent attention to detail and strong communication skills.
- Maximise covers and seating allocations. Smooth door to table and way-out operations between floor and host team.
- Select, train, evaluate, lead, motivate, coach, and discipline reception team members.
Benefits include:
- Private health care after you complete your probation
- Study support scheme
- Free meals while on duty
- Career progression within a fast-growing restaurant group
- 50% off when visiting the restaurant with family & friends
- People-focused culture
- Internal training and career development
- Fantastic staff events
Requirements/skills:
- Proven experience as a Head Host/Receptionist or similar role, preferably in a high-volume, upscale dining establishment.
- Exceptional customer service skills and a genuine passion for providing an outstanding dining experience.
- Strong organisational and time management skills, with the ability to multitask and prioritise effectively.
- Strong problem-solving and decision-making abilities, with a proactive and hands-on approach to resolving issues.
- Professional use of OpenTable is essential.
- Proven experience working in a fast-paced, high-quality restaurant environment, ideally in a front-of-house leadership or hosting role.
- Exceptional attention to detail, ensuring a seamless guest experience from arrival to departure.
- A genuine passion for the hospitality industry and delivering outstanding customer service.
- Strong English communication skills, both verbal and written, with a professional and approachable manner.
- Committed to upholding and enforcing service and presentation standards throughout the front-of-house team.
- A driven and ambitious attitude, with a proactive approach to learning and professional growth.
- Must have the legal right to work in the UK or hold pre-settled/settled status.
If you are a dedicated and results-driven individual with a passion for the restaurant industry, we invite you to apply for the position of Head Receptionist at Los Mochis City. Los Mochis is an equal opportunity employer committed to diversity and inclusion within the workplace. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or other legally protected status.
Head Host/Hostess in London employer: Los Mochis London City
Contact Detail:
Los Mochis London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host/Hostess in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on that perfect Head Host position at Los Mochis!
✨Tip Number 2
Show up in style! If you can, visit the restaurant before applying. Get a feel for the vibe and chat with the team. It’ll give you great insights and show your genuine interest in joining the crew.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your experience aligns with their needs, especially around guest satisfaction and team leadership. We want to see that passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our award-winning team at Los Mochis.
We think you need these skills to ace Head Host/Hostess in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your passion for hospitality and your can-do attitude. Remember, we’re looking for someone who fits right into our vibrant team!
Tailor Your Application: Make sure to tailor your application to the Head Host role specifically. Highlight your relevant experience in high-volume dining establishments and any leadership roles you've had. This will help us see how you can contribute to our goals at Los Mochis.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re genuinely interested in joining our award-winning team at Los Mochis.
How to prepare for a job interview at Los Mochis London City
✨Know the Venue Inside Out
Before your interview, make sure you know everything about Los Mochis and its unique blend of Mexican and Japanese cuisines. Familiarise yourself with their menu, the restaurant's vibe, and any recent news or events. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Guest Care Skills
As a Head Host, guest satisfaction is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your problem-solving skills and how you handled challenging situations to ensure a seamless dining experience.
✨Demonstrate Leadership Qualities
Since this role involves leading a team, be ready to discuss your leadership style. Share specific instances where you successfully trained or motivated a team, and how you foster a positive work environment. This will illustrate your capability to manage and inspire others.
✨Practice OpenTable Proficiency
Given that professional use of OpenTable is essential, brush up on your skills with the platform. If possible, practice navigating it before the interview. Being able to discuss your experience with reservation systems confidently will set you apart as a strong candidate.