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- Tasks: Manage and grow strategic client relationships in the fintech space.
- Company: Join Lorum, a pioneer in rebuilding global payment infrastructure.
- Benefits: Flexible working, private healthcare, stock ownership, and wellness days.
- Why this job: Be part of an ambitious project transforming global finance and payments.
- Qualifications: 4+ years in account management with a strong commercial mindset.
- Other info: Opportunity for travel and meaningful volunteer days.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About Lorum Global payments are not broken. Incentives are. Clearing has been deprioritised inside balance sheet driven institutions whose models rely on lending and interest. When liquidity takes priority over settlement, payments slow and certainty drops. The same financial institutions that distort clearing as providers are disadvantaged as users. They are forced into fragmented setups, inconsistent rails, duplicated compliance, and unpredictable timelines. Stablecoin shortcuts and treasury pooling treat symptoms at the surface, but almost no one is rebuilding the underlying infrastructure in each market.
We are rebuilding clearing as its own specialist function. We act as a clearing and transaction banking partner for regulated institutions, with treasury built into the core so liquidity, settlement, and reconciliation sit in one controlled system. Our platform unifies global and local licenses, direct central bank clearing, and domestic rails. We allow clients to open named customer accounts in every market we operate, collecting funds and paying out through a single network while retaining full ownership of their customer relationships. Market expansion becomes as simple as one correspondent relationship, not hundreds.
Why Lorum Joining Lorum means contributing to one of the most ambitious clearing infrastructure projects in global finance. You will help shape settlement systems that perform under real regulatory standards and institutional volumes. You will build for regulated institutions that rely on precision, predictable timelines, and regulatory integrity. It is about working across currencies, markets, and supervisory frameworks to deliver reliable, final settlement.
About The Role We are looking for a Customer Relationship Manager to own and grow strategic client relationships after they sign with Lorum. This role focuses on account growth, product adoption, and long‑term client partnerships. You will work closely with customers to help them expand their usage of Lorum across additional products, currencies, and payment corridors. Unlike traditional client support roles, this position is commercial and strategic in nature. Our dedicated Customer Operations team manages day‑to‑day operational queries, allowing Relationship Managers to focus on client growth, account strategy, and expanding the partnership over time. You will become a trusted advisor to your clients—helping them optimise their payment infrastructure, scale their operations across new markets, and unlock additional value from Lorum’s platform.
- Key Responsibilities
- Client Relationship & Account Ownership
- Act as the single point of contact for customers post‑sale, managing the end‑to‑end relationship
- Develop a deep understanding of each client’s business model, payment flows, and growth strategy
- Drive customer activation and adoption across Lorum’s product suite
- Build strong partnerships with clients, becoming a trusted advisor for their payment and FX needs
- Run regular business reviews and check‑ins to share insights, product updates, and ensure satisfaction
- Identify opportunities to grow client volumes and expand their usage of Lorum
- Drive adoption of additional products, currencies, and payment corridors
- Develop account growth plans for strategic clients
- Monitor client activity and proactively identify opportunities for deeper integration and usage
- Work alongside Technical CSMs and Implementation to ensure smooth client onboarding and integration
- Collaborate with Customer Operations to ensure operational issues are resolved quickly and efficiently
- Partner with Product and Engineering to bring client feedback into roadmap discussions
- Help develop internal playbooks and best practices for managing enterprise clients
Ideal candidate
- Must‑Haves
- 4+ years of experience in account management, relationship management, or client growth roles in fintech, payments, or transaction banking
- Experience managing enterprise client relationships and complex financial infrastructure products
- Strong commercial mindset with the ability to identify and drive account growth opportunities
- Comfortable discussing payments, FX, settlement cycles, and cross‑border flows with sophisticated clients
- Excellent communication and relationship‑building skills with senior stakeholders
- Ability to manage multiple strategic accounts in a fast‑moving environment
- Experience working with or within transaction banking, correspondent banking, banking‑as‑a‑service, or embedded banking institutions or global clearing banks
- Experience in a high‑growth fintech or startup environment
- Experience managing clients using API‑based financial products
- Familiarity with cross‑border payment flows, treasury operations, or global clearing infrastructure
Benefits
- Opportunity to travel (if applicable)
- Flexible vacation policy
- Private Healthcare
- Employee stock ownership (ESOP)
- Flexible working and autonomy
- Pay it forward days – we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you
- Wellness days – we believe you can only work your best when you feel your best, and we know working at Lorum is intense, so we offer 3 wellness days every quarter where you can take time to re‑energise
Relationship Manager - London employer: Lorum
Contact Detail:
Lorum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech and payments space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews! Research Lorum and understand their products and services inside out. Think about how your experience aligns with their mission of rebuilding clearing infrastructure. Be ready to discuss how you can help clients optimise their payment systems and drive account growth.
✨Tip Number 3
Showcase your relationship-building skills! In your conversations, highlight your past successes in managing client relationships and driving growth. Use specific examples that demonstrate your ability to become a trusted advisor and how you’ve helped clients expand their usage of financial products.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Lorum and being part of this exciting journey in the payments landscape.
We think you need these skills to ace Relationship Manager - London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relationship Manager role. Highlight your experience in account management and how it aligns with Lorum's focus on client growth and strategic partnerships.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your ability to manage enterprise client relationships and drive account growth in fintech or payments.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your qualifications, so feel free to share your passion for rebuilding financial infrastructure and how you can contribute to our mission at Lorum.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Lorum
✨Know Your Stuff
Before the interview, dive deep into Lorum's business model and the payment infrastructure landscape. Understand how their platform works and be ready to discuss how you can help clients optimise their payment flows and expand their usage of Lorum’s products.
✨Showcase Your Relationship Skills
Prepare examples that highlight your experience in managing enterprise client relationships. Be ready to discuss how you've built trust with clients and driven account growth in previous roles, especially in fintech or transaction banking.
✨Be Commercially Savvy
Demonstrate your strong commercial mindset by identifying potential growth opportunities during the interview. Think about how you would approach account growth plans for strategic clients and be prepared to share your ideas on driving product adoption.
✨Engage with Questions
Prepare insightful questions that show your interest in Lorum’s operations and future direction. Ask about their approach to client onboarding, integration challenges, and how they gather client feedback for product development. This will show that you're not just interested in the role but also in contributing to the company's success.