At a Glance
- Tasks: Lead and build the Account Management function for a fast-growing fintech company.
- Company: Join Lorum, a pioneering firm transforming correspondent banking with innovative solutions.
- Benefits: Competitive salary, bonuses, employee stock ownership, flexible working, and wellness days.
- Other info: Opportunity to make a real impact in a scrappy, fast-paced environment.
- Why this job: Shape the future of banking while leading a dynamic team in a rapidly evolving industry.
- Qualifications: Experience in scaling account management in fintech or banking, with strong leadership skills.
This is a hybrid role that requires 4 days/week in our London office (Fitzrovia).
About Lorum
The structural conflict at the centre of correspondent banking is not technological. It is economic. Banks earn revenue from their balance sheets: they lend deposits, capture FX spreads, and hold funds as long as it is rational to do so. Clearing, the act of releasing funds quickly and predictably, competes directly with those economics. An institution designed to lend has a structural incentive to hold deposits; an institution designed to clear has an incentive to release them. When one institution does both, clearing loses. The result is unpredictable settlement, trapped capital, and a correspondent network shrinking by design.
Why Lorum
Lorum was founded on a different premise: clearing as the business, not a byproduct. The model has been operational since 2023 and grew 55x in 2025, with USD clearing now the majority of volumes alongside a growing treasury offering. We have applied for a U.S. national trust bank charter. The people we hire now will build the clearing and treasury infrastructure it unlocks.
The role
You will build Lorum's Account Management function. Account management here is reactive today. The team handles issues well, but there is no operating model, no reporting, and no programmatic approach to growth. You will take four Account Managers covering roughly 90 accounts across the US, Europe and Asia, and turn that into a commercial function. This is a builder's role. With a team this size you lead and you do: as well as managing the AMs, you will run point yourself on a few of the largest, most strategic accounts, and you earn commission on those on top of your base. You can hand them on as the team grows. The title is EMEA, but you will lead the global team initially. It narrows to EMEA once the US and Singapore teams warrant their own leads. You will report to Hana Rolles (Commercial Director, EMEA). Lorum is scrappy. You need low ego about hierarchy, an appetite to change things, and comfort with direct feedback. No two deals here look the same, so you have to be flexible about how you structure them. If you want a playbook handed to you, this is not the role.
Day-to-day responsibilities
- Own commercial performance across the existing client base: retention, volumes, revenue and product adoption
- Build the operating model: segmentation, account planning, reporting, forecasting, and the automation that lets a small team cover a lot of ground
- Run a real cross-sell and upsell pipeline across new products, currencies and markets
- Act as senior commercial owner for our most important clients, managing a handful yourself
- Lead and mentor four Account Managers, and set the standard the function scales on
Success in the first 3 to 12 months
- 3 months: Reporting and commercial discipline in place, a programmatic approach to upsell, and the start of a cross-sell pipeline
- 6 months: You know our major customers first-hand, processes are established, and parts of the workflow are automated
- 12 months: The function is built and running, automation is doing real work, and customer satisfaction and account growth are measurably better
We will not hold you to a fixed revenue number in year one. Volumes here move with banking partner changes and shifts in risk appetite that no AM controls. At steady state we would expect improved customer satisfaction and around 20% year-on-year account growth.
Ideal Candidate
Must Haves
- Built or scaled an Account Management, Relationship Management or Customer Success function inside a fast-growing payments, FX, banking infrastructure or BaaS company. You understand financial infrastructure and compliance-heavy environments
- Managed a team of Account Managers. This is not a step up from an individual contributor role
- Personally closed deals, not just supported them
- UK or European experience is fine. You do not need a multi-jurisdiction background.
Nice to haves
- Scaling an Account Management organisation through fast international growth
- Building commercial playbooks, forecasting models and customer health metrics
- Pulling Product, Operations, Compliance, Treasury and Sales together to solve client problems
- A network across fintech, banking or payments
Comp & Benefits
£110,000 - £130,000 base, plus bonus, commission on the strategic accounts you run directly. Employee stock ownership (ESOP). Flexible vacation policy. Private Healthcare. Flexible working and autonomy. Pay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you. Wellness days - we believe you can only work your best when you feel your best, and we know working at Lorum is intense, so we offer 3 wellness days every quarter where you can take time to re-energize.
Head of Account Management - EMEA in London employer: Lorum
Lorum is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. As a Global Licensing Counsel, you will benefit from comprehensive professional development opportunities and be part of a team that values regulatory excellence and strategic growth in the financial services sector. Located in a vibrant area, Lorum offers a supportive environment where your contributions directly impact the company's global expansion efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management - EMEA in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Lorum. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Account Management - EMEA in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Lorum.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Lorum's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Lorum
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Lorum.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Lorum will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Lorum employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
