At a Glance
- Tasks: Ensure fast and accurate payment processing while resolving client requests.
- Company: Join Lorum, a leader in rebuilding global payment infrastructure.
- Benefits: Flexible working, private healthcare, and wellness days to recharge.
- Other info: Collaborative environment with opportunities for travel and community volunteering.
- Why this job: Be part of an ambitious project transforming global finance and client services.
- Qualifications: 2-5 years in payments or banking operations with strong problem-solving skills.
The predicted salary is between 35000 - 45000 € per year.
About Lorum
Global payments are not broken. Incentives are. Clearing has been deprioritised inside balance sheet driven institutions whose models rely on lending and interest. When liquidity takes priority over settlement, payments slow and certainty drops. The same financial institutions that distort clearing as providers are disadvantaged as users. They are forced into fragmented setups, inconsistent rails, duplicated compliance, and unpredictable timelines. Stablecoin shortcuts and treasury pooling treat symptoms at the surface, but almost no one is rebuilding the underlying infrastructure in each market.
We are rebuilding clearing as its own specialist function. We act as a clearing and transaction banking partner for regulated institutions, with treasury built into the core so liquidity, settlement, and reconciliation sit in one controlled system. Our platform unifies global and local licenses, direct central bank clearing, and domestic rails. We allow clients to open named customer accounts in every market we operate, collecting funds and paying out through a single network while retaining full ownership of their customer relationships. Market expansion becomes as simple as one correspondent relationship, not hundreds.
Why Lorum
Joining Lorum means contributing to one of the most ambitious clearing infrastructure projects in global finance. You will help shape settlement systems that perform under real regulatory standards and institutional volumes. You will build for regulated institutions that rely on precision, predictable timelines, and regulatory integrity. It is about working across currencies, markets, and supervisory frameworks to deliver reliable, final settlement.
About The Role
Role Purpose
The Client Services Operations Team plays a pivotal role in ensuring that we can keep our promise of delivering a premium service to our clients. This team ensures that payments get processed as fast as we have promised and will remove all road blocks on that way. The analyst is responsible for the fast, accurate, and compliant handling of partner-bank Requests for Information (RFIs) and the necessary communication with the client. It will also serve as the main contact point to the client for any operational requests or from the client for payment investigation requests. This role directly protects customer experience, prevents transaction delays, and safeguards revenue realization.
Key Responsibilities
- Case Management
- Monitor Salesforce Email-to-Case queue in real time
- Triage and categorize incoming RFIs
- Investigate transaction and documentation issues
- Draft accurate and compliant responses
- Close cases with structured documentation
- Communicate with clients and obtain additional information that is needed to unblock payments
- Payment Processing & Investigations
- Investigate failed, delayed, rejected, or missing payments including SWIFT, wire transfers, and cross-border payments.
- Track payment flows through internal systems and banking networks to determine the root cause of issues.
- Take full ownership of resolving payment discrepancies, coordinating with correspondent banks, clearing houses, and internal operations teams as needed.
- Handle payment recalls, amendments, and trace requests.
- Review transaction records to ensure accuracy and compliance with internal policies.
- Quality & Compliance
- Help to create and refine global playbook and SOPs
- Ensure complete and accurate documentation
- Protect cross-border data handling requirements
- Participate in QA reviews
- Collaboration
- Coordinate with Compliance, Commercial, Finance, Product, and Operations
- Share improvement opportunities
Must-Haves
Ideal candidate
- 2–5 years in payments, banking operations, or financial services operations
- Experience handling time-sensitive casework
- Familiarity with ticketing or case management systems, especially Salesforce
Skills
- The ability to critically evaluate an issue and responses
- High standards in your own work: the definition of done is not to push something out, but to respond to a challenge in the best way possible
- Strong prioritization under time pressure
- Structured problem-solving
- Clear written communication
- High attention to detail
- Risk awareness mindset
- Calm under pressure
- Ownership mentality
- Process-oriented
- Team-oriented in follow-the-sun environment
Benefits
- Opportunity to travel (if applicable)
- Flexible vacation policy
- Private Healthcare
- Employee stock ownership (ESOP)
- Flexible working and autonomy
- Pay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you.
- Wellness days - we believe you can only work your best when you feel your best, and we know working at Lorum is intense, so we offer 3 wellness days every quarter where you can take time to re-energise.
Client Services Operations Analyst in London employer: Lorum
Lorum is an exceptional employer that offers a unique opportunity to be part of a transformative project in global finance, focusing on rebuilding clearing infrastructure. With a strong emphasis on employee well-being, we provide flexible working arrangements, generous vacation policies, and wellness days to ensure our team thrives both personally and professionally. Our collaborative work culture fosters growth and innovation, making it an ideal environment for those looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Lorum and understanding their mission. Be ready to discuss how your skills align with their goals in rebuilding clearing infrastructure. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves handling time-sensitive casework, think of examples from your past experiences where you’ve tackled challenges effectively. This will impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Lorum team.
We think you need these skills to ace Client Services Operations Analyst in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Operations Analyst role. Highlight your experience in payments and banking operations, and show us how your skills align with our mission at Lorum.
Showcase Your Problem-Solving Skills:We love candidates who can think critically and tackle challenges head-on. Use examples from your past experiences to demonstrate how you've resolved issues under pressure, especially in time-sensitive situations.
Be Clear and Concise:When writing your application, clarity is key! We appreciate straightforward communication, so make sure your responses are well-structured and easy to understand. This will reflect your ability to communicate effectively with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Lorum
✨Know Your Stuff
Make sure you understand the ins and outs of payments and banking operations. Brush up on your knowledge about transaction processing, compliance, and case management systems like Salesforce. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved payment discrepancies or handled time-sensitive casework. Highlight your structured problem-solving approach and how you prioritised tasks under pressure. This will demonstrate your ability to think critically and act decisively.
✨Communicate Clearly
Since this role involves a lot of client communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your written and verbal communication skills. Remember, clarity is key in ensuring smooth operations and client satisfaction.
✨Emphasise Team Collaboration
Be ready to discuss how you’ve worked effectively in team settings, especially in a follow-the-sun environment. Share specific instances where you collaborated with different departments to achieve a common goal. This will highlight your team-oriented mindset, which is crucial for success at Lorum.
