At a Glance
- Tasks: Handle partner-bank requests and investigate payment issues with a focus on client service.
- Company: Lorum, a dynamic company in the financial sector based in Greater London.
- Benefits: Flexible working arrangements and wellness days to support your work-life balance.
- Other info: Opportunity to grow in a supportive environment with a focus on client success.
- Why this job: Join a team that values quick, compliant service and enhances client satisfaction.
- Qualifications: 2-5 years in banking operations and strong analytical skills required.
The predicted salary is between 35000 - 45000 € per year.
Lorum is seeking a Client Services Operations Analyst in Greater London. In this role, you will ensure quick and compliant handling of partner-bank Requests for Information, and serve as the main contact point for operational requests. You will investigate payment issues and maintain a high standard of service delivery.
Candidates should have 2-5 years of relevant experience in banking operations and strong analytical skills. The position offers flexible working arrangements and wellness days.
Global Payments Operations Specialist - Client-Focused employer: Lorum
Lorum is an exceptional employer that prioritises employee well-being and professional growth, offering flexible working arrangements and wellness days to support a healthy work-life balance. With a strong focus on client service and operational excellence, employees are encouraged to develop their skills in a collaborative environment, making it an ideal place for those looking to make a meaningful impact in the banking operations sector in Greater London.
StudySmarter Expert Advice🤫
We think this is how you could land Global Payments Operations Specialist - Client-Focused
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the hunt for a Global Payments Operations Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching common questions related to client services and payment operations. We recommend practising your answers with a friend or even in front of the mirror to boost your confidence and ensure you shine during the real deal.
✨Tip Number 3
Showcase your analytical skills! When discussing your experience, highlight specific examples where you've solved payment issues or improved service delivery. This will demonstrate your value and make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Global Payments Operations Specialist - Client-Focused
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in banking operations. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Global Payments Operations Specialist role. We love seeing genuine enthusiasm and a clear understanding of our needs.
Showcase Problem-Solving Skills:Since you'll be investigating payment issues, it’s crucial to demonstrate your problem-solving abilities. Share specific examples from your past experiences where you successfully resolved operational challenges.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Lorum
✨Know Your Banking Operations
Make sure you brush up on your knowledge of banking operations and payment processes. Familiarise yourself with common issues that arise in this field, as well as the regulations that govern them. This will show your potential employer that you’re not just a candidate, but someone who understands the industry.
✨Demonstrate Analytical Skills
Prepare to showcase your analytical skills during the interview. Think of specific examples where you've successfully investigated payment issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Emphasise Client-Focused Mindset
Since the role is client-focused, be ready to discuss how you’ve prioritised client needs in previous roles. Share stories that highlight your ability to handle operational requests efficiently while maintaining a high standard of service. This will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to client services and how they handle partner-bank relationships. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
