At a Glance
- Tasks: Manage client requests and ensure fast, accurate payment processing.
- Company: Join Lorum, a leader in rebuilding global financial infrastructure.
- Benefits: Flexible working, wellness days, employee stock ownership, and volunteer opportunities.
- Other info: Dynamic team environment with opportunities for travel and professional growth.
- Why this job: Be part of an ambitious project transforming global finance and enhancing client experiences.
- Qualifications: 2-5 years in payments or banking operations with strong problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Global payments are not broken. Incentives are. Clearing has been deprioritised inside balance sheet driven institutions whose models rely on lending and interest. When liquidity takes priority over settlement, payments slow and certainty drops. The same financial institutions that distort clearing as providers are disadvantaged as users. They are forced into fragmented setups, inconsistent rails, duplicated compliance, and unpredictable timelines. Stablecoin shortcuts and treasury pooling treat symptoms at the surface, but almost no one is rebuilding the underlying infrastructure in each market.
We are rebuilding clearing as its own specialist function. We act as a clearing and transaction banking partner for regulated institutions, with treasury built into the core so liquidity, settlement, and reconciliation sit in one controlled system. Our platform unifies global and local licenses, direct central bank clearing, and domestic rails. We allow clients to open named customer accounts in every market we operate, collecting funds and paying out through a single network while retaining full ownership of their customer relationships. Market expansion becomes as simple as one correspondent relationship, not hundreds.
Joining Lorum means contributing to one of the most ambitious clearing infrastructure projects in global finance. You will help shape settlement systems that perform under real regulatory standards and institutional volumes. You will build for regulated institutions that rely on precision, predictable timelines, and regulatory integrity. It is about working across currencies, markets, and supervisory frameworks to deliver reliable, final settlement.
The Client Services Operations Team plays a pivotal role in ensuring that we can keep our promise of delivering a premium service to our clients. This team ensures that payments get processed as fast as we have promised and will remove all road blocks on that way. The analyst is responsible for the fast, accurate, and compliant handling of partner-bank Requests for Information (RFIs) and the necessary communication with the client. It will also serve as the main contact point to the client for any operational requests or from the client for payment investigation requests. This role directly protects customer experience, prevents transaction delays, and safeguards revenue realization.
Key Responsibilities
- Triage and categorize incoming RFIs
- Investigate transaction and documentation issues
- Draft accurate and compliant responses
- Close cases with structured documentation
- Communicate with clients and obtain additional information that is needed to unblock payments
Payment Processing & Investigations
- Investigate failed, delayed, rejected, or missing payments including SWIFT, wire transfers, and cross-border payments.
- Track payment flows through internal systems and banking networks to determine the root cause of issues.
- Take full ownership of resolving payment discrepancies, coordinating with correspondent banks, clearing houses, and internal operations teams as needed.
- Handle payment recalls, amendments, and trace requests.
- Review transaction records to ensure accuracy and compliance with internal policies.
Quality & Compliance
- Help to create and refine global playbook and SOPs
- Ensure complete and accurate documentation
- Protect cross-border data handling requirements
- Participate in QA reviews
- Coordinate with Compliance, Commercial, Finance, Product, and Operations
- Share improvement opportunities
Experience
- 2–5 years in payments, banking operations, or financial services operations
- Experience handling time-sensitive casework
- Familiarity with ticketing or case management systems, especially Salesforce
Skills
- The ability to critically evaluate an issue and responses
- High standards in your own work: the definition of done is not to push something out, but to respond to a challenge in the best way possible
- Structured problem-solving
- High attention to detail
- Ownership mentality
- Process-oriented
- Team-oriented in follow-the-sun environment
Benefits
- Opportunity to travel (if applicable)
- Flexible vacation policy
- Employee stock ownership (ESOP)
- Flexible working and autonomy
- Pay it forward days – we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you
- Wellness days – we believe you can only work your best when you feel your best, and we know working at Lorum is intense, so we offer 3 wellness days every quarter where you can take time to re-energise
Client Services Associate employer: Lorum
Joining Lorum as a Client Services Associate means becoming part of a pioneering team dedicated to reshaping the global payments landscape. With a strong emphasis on employee well-being, we offer flexible working arrangements, generous vacation policies, and unique wellness initiatives to ensure our team thrives both personally and professionally. Our collaborative work culture fosters growth and innovation, making Lorum an exceptional employer for those seeking meaningful contributions in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Services Associate role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to payments and banking operations. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, share examples of how you've tackled challenges in previous roles. We want to see that ownership mentality and attention to detail that’s crucial for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our mission to rebuild clearing infrastructure.
We think you need these skills to ace Client Services Associate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Associate role. Highlight your experience in payments and banking operations, and show us how your skills align with our mission of rebuilding clearing infrastructure.
Showcase Your Problem-Solving Skills:We love candidates who can think critically! In your application, share examples of how you've tackled complex issues in the past, especially in time-sensitive situations. This will help us see your structured problem-solving approach.
Attention to Detail is Key:Since this role involves handling payments and compliance, it's crucial to demonstrate your high standards and attention to detail. Make sure your application is free from errors and clearly organised to reflect your meticulous nature.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Lorum
✨Know Your Stuff
Make sure you understand the ins and outs of payments and banking operations. Brush up on your knowledge about transaction processing, compliance, and case management systems like Salesforce. This will show that you're not just interested in the role but also have a solid grasp of what it entails.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled time-sensitive issues or resolved payment discrepancies. Highlight your structured problem-solving approach and how you maintain high standards in your work. This is crucial for a role that demands precision and attention to detail.
✨Communicate Clearly
Since you'll be the main contact point for clients, practice articulating your thoughts clearly and concisely. Think about how you would explain complex payment processes or compliance requirements to someone without a financial background. Good communication can set you apart from other candidates.
✨Emphasise Teamwork and Ownership
This role requires collaboration across various teams, so be ready to share experiences where you've worked effectively in a team-oriented environment. Also, demonstrate your ownership mentality by discussing times when you took initiative to resolve issues or improve processes.
