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- Tasks: Lead a team in a vibrant charity shop, delivering excellent customer service and maximising profits.
- Company: Join LOROS, a charity dedicated to making a difference in the community.
- Benefits: Receive bespoke training, ongoing development, and support from experienced managers.
- Why this job: Make a real impact while gaining valuable experience in retail and team management.
- Qualifications: Experience in customer service and strong people management skills required.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
No two days are the same in Charity retail and we are looking for those who are committed to making a real difference. You will need to have experience of delivering excellent customer service. People management skills are essential, as you will be supporting the Shop Manager to lead your team of staff and volunteers.
The role is very active and you will need to be able to lift and sort donations throughout the day. You will be responsible for maximising profits to meet targets and ensuring all customers receive an outstanding shopping experience. You will be supported by the Shop Manager and your Area Manager.
Bespoke training will be included, with support from other members of the LOROS team. Ongoing training and development will be provided to help you succeed in your role.
LOROS wants to ensure that the profile of its employees reflects the diverse communities of Leicester, Leicestershire and Rutland. We are an equal opportunity employer and welcome applicants from the diverse communities we serve.
Closing Date: 4 February 2026
LOROS - Deputy Manager - Welford Road in Leicester employer: LOROS Hospice
Contact Detail:
LOROS Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LOROS - Deputy Manager - Welford Road in Leicester
✨Tip Number 1
Get to know the charity retail scene! Research LOROS and its mission. When you walk into that interview, show us you’re passionate about making a difference in the community. It’ll set you apart from the crowd!
✨Tip Number 2
Brush up on your people management skills! Think of examples where you've led a team or supported others. We want to see how you can motivate staff and volunteers to create an amazing shopping experience for customers.
✨Tip Number 3
Prepare for an active role! Be ready to discuss how you handle physical tasks like lifting and sorting donations. Show us you’re up for the challenge and can keep the shop running smoothly while meeting those profit targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace LOROS - Deputy Manager - Welford Road in Leicester
Some tips for your application 🫡
Show Your Passion for Charity: When writing your application, let your enthusiasm for charity retail shine through! We want to see how committed you are to making a difference in the community, so share any relevant experiences or motivations that drive you.
Highlight Customer Service Skills: Since excellent customer service is key for this role, make sure to showcase your experience in this area. We love to see examples of how you've gone above and beyond for customers in the past—this will really help your application stand out!
Demonstrate People Management Experience: As you'll be supporting the Shop Manager and leading a team, it's important to highlight your people management skills. Share specific instances where you've successfully led a team or supported others, as this will show us you're ready for the challenge.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LOROS Hospice
✨Know Your Charity Retail
Familiarise yourself with the charity's mission and values. Understand how LOROS makes a difference in the community and be ready to discuss how your experience aligns with their goals. This shows genuine interest and commitment.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you went above and beyond for customers, as this will demonstrate your ability to enhance the shopping experience at LOROS.
✨Demonstrate People Management Experience
Be ready to talk about your experience in leading teams, especially in a retail environment. Highlight any training or mentoring you've done, as well as how you handle conflicts or motivate volunteers, which is crucial for supporting the Shop Manager.
✨Get Ready for a Hands-On Role
Since the role involves lifting and sorting donations, mention your physical readiness and willingness to engage in all aspects of the job. You might even want to share a story about a time you tackled a physically demanding task successfully.
