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- Tasks: Provide IT support and training, ensuring smooth operation of services for LOROS and Dove Cottage Hospice.
- Company: Join a compassionate charity dedicated to caring for terminally ill patients and their families.
- Benefits: Competitive salary, flexible hours, and the chance to make a real difference in people's lives.
- Why this job: Be part of a supportive team while developing your IT skills in a meaningful environment.
- Qualifications: Degree in a computer-related subject or relevant professional qualifications required.
- Other info: Opportunity for career growth and exposure to new technologies.
The predicted salary is between 20000 - 30000 ÂŁ per year.
An exciting opportunity for 2 IT Support Engineers.
You will be responsible for the first and second line day‑to‑day support of LOROS and Dove Cottage Hospice IT services, including installation, support and planned project work for hardware, software, networks, PC support and identifying user training needs. Ensures effective information security practices, manages independent working across sites and works closely with IT Services team, management and users to support organisational and service developments.
To succeed in this role, you should have a Degree in a computer‑related subject or relevant professional qualifications, e.g. ICT Level 3 or ICT Level 4. Proven experience of working in an IT support and development role is essential as are excellent communication skills and a flexible approach to your work.
Main duties of the job:- Coordinated and administered IT Services support to ensure timely resolution of user issues, system updates, patches, and upgrades, while managing all hardware and software assets and providing technical support and user training.
- Ensured high availability and reliability of network and IT services through continuous monitoring and maintenance, including the implementation of effective schedules for computer and peripheral equipment.
- Supported the evaluation and adoption of new technologies and software, contributed to IT development projects from initiation to completion, and identified user training needs, keeping management informed of relevant IT developments.
- Responsible for the coordination and administration of the IT Services department support function, ensuring timely feedback to user queries; resolving issues and applying patches and upgrades as necessary to third‑party applications.
- Responsible for all hardware and associated hardware products, providing technical support and user training.
- Ensuring high availability and continuous review of all network services in order to ensure that business needs are met.
- Responsible for all software, providing technical support on standard products and general support on non‑standard software.
- Implement and maintain effective maintenance schedules for all computer and peripheral equipment.
- Maintain an awareness of IT services subjects and feed relevant information back to management.
- Assisting as appropriate with the evaluation and development of new technologies, in association with the IT Services Manager and/or IT Projects & Support Lead.
- Where required, the delivery of specific IT development projects, or project tasks, originating from the IT Stakeholder Group, from commencement to completion, reporting progress to and with the support of the IT Services Manager and/or IT Projects & Support Lead.
- Assisting with investigating new software packages.
- Determine education and training needs for users covering software packages and general computer skills.
- Ensuring effective user account administration, maintaining user access control, password security, and information security.
- In consultation with department team members, take ownership of delegated IT projects and project tasks, prepared to develop in the role via exposure to new technologies and the learning of new skills.
- Providing basic IT training and IT induction for staff and volunteers.
- Maintaining links with hardware and software suppliers, ensuring maximum value and service.
- Maintain national and regional links with other healthcare organisations and hospices.
- Maintain and monitor LOROS IT systems back‑ups.
- Ensure the redeployment, or secure and safe disposal, of computer hardware and data disks.
- Potential requirement to explore out of hours support.
- To perform any other function as described by the IT Services Manager and/or IT Projects & Support Lead.
- Knowledge of Microsoft operating systems and software: Server 2012/2016/2019, Windows 10, Exchange Online/Office 365, Active Directory and Group Policy.
- Working knowledge of data networks such as LAN/WAN, Remote Access and VPN.
- Previous experience of IT training.
- Some experience with NHS Clinical systems.
- Proven experience in an IT support and development role.
- Experience in maintaining and supporting PC and networking equipment.
- Active Directory support and Office 365 admin portal.
- Degree in a computer‑related subject, e.g. ICT Level 3 or ICT Level 4.
- Microsoft or Cisco certifications, CompTIA.
- Excellent communication skills with a variety of people in a professional manner.
- Full driving licence and use of a car.
- Capable of understanding and communicating technical issues with non‑technical colleagues.
- Ability to resolve complex and diverse IT problems under pressure.
- Ability to remain focused when faced with competing demands.
- Ability to manage own time and prioritise tasks.
- Ability to work effectively as part of a team.
- Ability to maintain confidentiality.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
IT Support Engineer in England employer: LOROS Hospice
Contact Detail:
LOROS Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in England
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or online webinars related to IT support. You never know who might have a lead on a job or can give you insider info about companies hiring.
✨Tip Number 2
Don’t just apply for jobs; make your application stand out! Tailor your CV and cover letter to highlight your relevant experience in IT support. Use specific examples of how you've resolved issues or improved systems in previous roles to show what you bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you would handle specific technical problems or user queries. Practising these responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your application gets directly into the hands of the hiring team. Don’t miss out on this opportunity!
We think you need these skills to ace IT Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience, especially in first and second line support, and any specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Don’t forget to mention your communication skills and flexibility, as these are key for us.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills, especially with Microsoft operating systems, Active Directory, and Office 365. We love seeing candidates who can demonstrate their knowledge of these areas, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team at LOROS!
How to prepare for a job interview at LOROS Hospice
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems, especially Server 2012/2016/2019 and Windows 10. Familiarise yourself with Active Directory and Group Policy, as well as any relevant NHS Clinical systems. Being able to discuss these confidently will show that you're ready for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex IT issues in the past. Think about times when you had to troubleshoot under pressure or manage competing demands. This will demonstrate your ability to handle the challenges that come with the job.
✨Communicate Like a Pro
Since excellent communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to explain something to a non-technical colleague, so being clear and concise is crucial. Role-play with a friend if you can!
✨Be Ready to Discuss User Training
User training is a big part of the job, so think about how you've approached this in the past. Be prepared to talk about how you identify training needs and deliver effective training sessions. Showing that you can empower users will set you apart from other candidates.
