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- Tasks: Lead a luxury boutique, drive sales, and inspire a team of 50+ members.
- Company: Join Loro Piana, a prestigious brand known for craftsmanship and excellence in luxury retail.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the face of luxury retail in Harrods, enhancing client experiences and driving business success.
- Qualifications: 8+ years in luxury retail management with strong leadership and client engagement skills.
- Other info: Manage multiple concessions and oversee exclusive events to build customer loyalty.
The predicted salary is between 48000 - 72000 £ per year.
Loro Piana is looking for an exceptional Store Director to lead our prestigious boutique in Harrods. This role requires a dynamic leader with deep expertise in luxury retail, business development, and client engagement. As the face of Loro Piana in one of the world’s most exclusive retail spaces, you will drive sales, elevate the client experience, and inspire a team to uphold the brand’s heritage of craftsmanship and excellence. The Store Director will be in charge of 5 concessions (Ladies, Men, Kids, Accessories and Home) and the Operations department, with a total team of 50+ members.
ROLE
- Sales & Business
- Drive store performance by setting ambitious sales targets and implementing strategic action plans.
- Monitor key business metrics, including KPIs, sell-through rates, and product performance, ensuring alignment with company objectives.
- Identify market trends and opportunities to enhance sales and expand the store’s client base.
- Ensure the team has in-depth product knowledge, providing ongoing training on selling techniques and brand storytelling.
- CRM
- Foster strong, long-term relationships with top clients, VIPs, and high-net-worth individuals, ensuring a personalized luxury experience.
- Lead clienteling initiatives, coaching the team on best practices in customer engagement.
- Oversee exclusive events, private appointments, and bespoke services to strengthen customer loyalty.
- Manage client feedback, addressing concerns and ensuring seamless resolution to enhance satisfaction.
- Expand the store’s network of influential partners and industry insiders to drive business growth.
- Team Leadership
- Lead and inspire the team, including managers, operations, client specialists, and VM.
- Recruit, train, and mentor top talent, fostering a high-performance culture with a strong focus on teamwork and excellence.
- Conduct regular performance evaluations, providing feedback and career development opportunities.
- Ensure seamless communication within the team through structured meetings and ongoing coaching.
- Visual Merchandising
- Oversee visual merchandising, ensuring that displays align with corporate guidelines and reflect Loro Piana’s refined aesthetic.
- Collaborate with the visual team to maintain an impeccable store environment, ensuring the boutique consistently delivers an exceptional luxury shopping experience.
- Operations
- Ensure efficient stock management, optimizing inventory levels based on sales trends and client demand.
- Oversee store security measures, minimizing risks related to loss prevention and theft.
- Ensure compliance with all administrative, financial, and operational procedures, working closely with corporate stakeholders.
- Streamline store processes to enhance efficiency.
PROFILE
- A seasoned leader with min. 8 years experience in luxury retail management.
- A business-driven professional with a deep understanding of client development and high-end customer service.
- A strong communicator and team leader who thrives in a fast-paced, high-profile environment.
- A brand ambassador who embodies the sophistication and heritage of Loro Piana.
Store Manager - Harrods H/F employer: Loro Piana
Contact Detail:
Loro Piana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Harrods H/F
✨Tip Number 1
Familiarise yourself with Loro Piana's brand values and heritage. Understanding the brand's story and craftsmanship will help you connect with the team and demonstrate your passion for luxury retail during interviews.
✨Tip Number 2
Network within the luxury retail industry, especially with professionals who have experience in high-end brands. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that drove sales and enhanced customer experiences. Highlighting your past successes will showcase your capability to lead the store effectively.
✨Tip Number 4
Demonstrate your leadership style by sharing examples of how you've developed and motivated teams in the past. This will show that you can inspire the 50+ members at Loro Piana and maintain a high-performance culture.
We think you need these skills to ace Store Manager - Harrods H/F
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail management, particularly any roles where you've led teams or driven sales. Use specific metrics to demonstrate your achievements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and the luxury retail sector. Discuss how your leadership style aligns with Loro Piana's values and how you can enhance the client experience.
Showcase Relevant Experience: When detailing your work history, focus on your experience with client engagement and business development. Mention any successful initiatives you've led that resulted in increased sales or improved customer satisfaction.
Highlight Team Leadership Skills: Emphasise your ability to inspire and mentor a team. Provide examples of how you've developed talent and fostered a high-performance culture in previous roles.
How to prepare for a job interview at Loro Piana
✨Showcase Your Luxury Retail Experience
Make sure to highlight your extensive experience in luxury retail management. Discuss specific examples of how you've driven sales and enhanced client engagement in previous roles, as this will demonstrate your suitability for the Store Director position.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you inspire and motivate teams. Share examples of how you've successfully recruited, trained, and mentored staff, as well as how you've fostered a high-performance culture in your previous positions.
✨Understand the Brand's Heritage
Familiarise yourself with Loro Piana's history, values, and product offerings. Being able to articulate how you embody the brand's sophistication and heritage will show that you're not just a fit for the role, but also a true ambassador for the brand.
✨Prepare for Client Engagement Scenarios
Think about potential scenarios involving high-net-worth clients and how you would handle them. Be ready to discuss your approach to clienteling, managing feedback, and creating bespoke experiences, as these are crucial aspects of the role.
