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For Companies At a Glance
- Tasks: Lead a dynamic team at Harrods, driving sales and delivering exceptional customer service.
- Company: Join Loro Piana, a prestigious luxury brand known for its quality and craftsmanship.
- Benefits: Enjoy competitive pay, team development opportunities, and a vibrant work environment.
- Why this job: Be part of a luxury brand, shaping client experiences and leading a passionate team.
- Qualifications: Experience in luxury retail management and strong leadership skills are essential.
- Other info: Fluency in English is required; additional languages are a bonus.
The predicted salary is between 36000 - 60000 £ per year.
Loro Piana is looking for an exceptional Store Manager to oversee two concessions at Harrods, leading a team of 20-25 members. As a brand ambassador, you will drive sales, client relationships, and team development, ensuring excellence in every aspect of the store's performance.
Job Responsibilities
- Sales & Business Development
- Lead by example on the sales floor, inspiring the team to exceed KPIs and deliver top-tier service.
- Analyze market trends, identify growth opportunities, and implement sales strategies.
- Maintain Loro Piana's luxury standards, ensuring the store reflects the brand's DNA.
- CRM
- Cultivate strong relationships with VIPs and top clients, enhancing brand loyalty.
- Ensure the team delivers exceptional service, providing coaching and training as needed.
- Handle customer inquiries and resolve any service issues with a client-first approach.
- Team Leadership
- Recruit, train, and develop a high-performing team, fostering a culture of excellence.
- Monitor performance, set clear objectives, and provide ongoing feedback.
- Organize daily and weekly meetings to align the team on goals and priorities.
- Operations & Visual Merchandising
- Ensure smooth store operations, from stock management to compliance with internal policies.
- Oversee visual merchandising to maintain an impeccable luxury presentation.
- Collaborate with internal departments to optimize logistics and product availability.
Profile
- Proven experience in luxury retail management.
- Strong leadership, communication, and business acumen.
- Passion for Loro Piana and deep knowledge of luxury fashion.
- Proficiency in Microsoft Office and SAP Retail (preferred).
- Fluent English; additional languages are a plus.
Store Manager - Harrods employer: Loro Piana
Contact Detail:
Loro Piana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Harrods
✨Tip Number 1
Familiarise yourself with Loro Piana's brand values and product offerings. Understanding the luxury market and what sets Loro Piana apart will help you articulate your passion for the brand during interviews.
✨Tip Number 2
Network within the luxury retail sector. Attend industry events or connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations.
✨Tip Number 3
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight specific instances where you exceeded sales targets or improved customer satisfaction, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your understanding of visual merchandising and store operations. Be ready to discuss how you would maintain Loro Piana's luxury standards and enhance the shopping experience for clients.
We think you need these skills to ace Store Manager - Harrods
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail management and leadership. Use specific examples that demonstrate your ability to drive sales and develop a high-performing team, as these are key aspects of the Store Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Loro Piana and luxury fashion. Discuss how your skills align with the job responsibilities, particularly in client relationship management and team leadership. Be sure to convey your understanding of the brand's DNA.
Showcase Relevant Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention how you exceeded KPIs or improved customer satisfaction scores. This will help demonstrate your capability to lead and inspire a team effectively.
Proofread and Format: Before submitting your application, ensure that your documents are free from errors and well-formatted. A polished application reflects your attention to detail, which is crucial in a luxury retail environment like Harrods.
How to prepare for a job interview at Loro Piana
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for Loro Piana and luxury fashion during the interview. Share specific examples of how you’ve engaged with luxury brands in the past, and demonstrate your understanding of their values and standards.
✨Highlight Your Leadership Skills
As a Store Manager, strong leadership is key. Prepare to discuss your experience in recruiting, training, and developing teams. Use concrete examples to illustrate how you've motivated your team to exceed sales targets and deliver exceptional service.
✨Demonstrate Your Sales Acumen
Be ready to talk about your approach to driving sales and business development. Discuss any strategies you've implemented in previous roles that led to increased sales or improved customer relationships, especially in a luxury retail context.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and client-first approach. Think of scenarios where you successfully resolved customer issues or improved team performance, and be prepared to share these stories in detail.
