At a Glance
- Tasks: Exceed client expectations and build meaningful relationships in a luxury retail environment.
- Company: Join Loro Piana, a leader in luxury textiles and craftsmanship.
- Benefits: Competitive salary, team mentorship, and opportunities for personal growth.
- Other info: Collaborative team culture with opportunities to mentor and grow.
- Why this job: Be part of an iconic brand and make a real impact on client experiences.
- Qualifications: Experience in retail, strong communication skills, and a passion for luxury.
The predicted salary is between 29700 - 36300 £ per year.
Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world’s finest textiles, ready-to-wear, accessories, and bespoke garments.
Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector.
As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence
As a Senior Client Advisor, you will consistently exceed client expectations through a personable and engaging approach, driving both individual and team success through exceptional qualitative and quantitative results.
- Consistently achieve individual and team objectives, taking accountability for sales results while actively supporting colleagues to drive collective success.
- Deliver an exceptional client experience by thoughtfully greeting, listening to, assisting, advising, and ultimately exceeding expectations.
- Deeply understand and confidently share our brand history and heritage.
- Showcase our product categories through expert knowledge to cross and upsell.
- Engage with diverse clients, effortlessly putting them at ease to build long-lasting, meaningful relationships.
- Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
- Develop and grow your client book, maintaining accurate client profiles using company systems.
- Demonstrate sales leadership and advanced clienteling skills, leveraging all available tools to nurture existing clients, acquire new profiles, and build long-term relationships.
- Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
- Support with Visual Merchandising in accordance with Loro Piana guidelines.
- Maintain pristine product presentation and organization across both front and back-of-house areas.
- Support with inventory management and ad hoc back of house tasks.
- Follow the company’s policies and procedures including Loro Piana’s standards in terms of grooming and behaviour.
- Support management in developing the team by acting as a mentor and a guide for new joiners
Proven experience in a similar retail environment.
Client-centric mindset with a passion for consistently exceeding expectations.
Proven track record of achieving individual targets and contributing to collective team results.
Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.
Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit.
Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.
Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset.
Deeply passionate and knowledgeable about our products and the luxury industry.
Committed team player with a strong collaborative approach across key stakeholders.
Fluent in English (spoken and written); proficiency in additional languages is a plus.
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Senior Client Advisor - Sloane St employer: Loro Piana
As a Stock Keeper at our Bicester location, you will be part of a dynamic team that values precision and excellence in luxury retail. We offer a supportive work culture that encourages collaboration and personal growth, with opportunities for career advancement within the company. Enjoy competitive benefits and a vibrant environment that fosters both professional development and a passion for delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor - Sloane St
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Loro Piana, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Loro Piana!
We think you need these skills to ace Senior Client Advisor - Sloane St
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Loro Piana, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Loro Piana and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Loro Piana that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Loro Piana
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
