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For Companies At a Glance
- Tasks: Support the Store Manager in operations, stock management, and staff training.
- Company: Join Harrods, a prestigious luxury retail brand known for excellence.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant work environment.
- Why this job: Be part of a luxury brand, enhance your skills, and make an impact in retail.
- Qualifications: 3-5 years in a managerial role, strong analytical skills, and fluent in English.
- Other info: Ideal for those passionate about luxury retail and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
The Operations Manager supports the Store Manager in all the activities related to Store Operations, such as stock management, logistics, cashiers, training coordination, store staff planning, and store maintenance.
Job Responsibilities
- Store Operations
- Maintain constant communication with EMEA Retail Operation Team, Store Management, staff, and vendors to ensure proper operations of the store.
- Coordinate all the activities related to flagship store operations that are not sales activities.
- Analyze the store operation procedures and take action on possible optimization of the processes.
- Support the store manager in the organization of the daily morning briefing.
- Stock Management
- Coordinate the stock team in maintaining accurate and complete inventory of company products, materials, supplies, equipment, and tools under his/her control and necessary for efficient job-related operations.
- Review with the stock manager all the logistic and product moving activities and ensure everything is done smoothly.
- Coordinate the picking in-store activities for the e-shop and ensure all the monthly KPIs are met.
- Cash Procedures and Cashier Operation Management
- Coordinate the cashier's procedures.
- Support the training of new processes and align the team on new legal rules.
- Train the cashier team in the selling etiquette process, ensuring they perform with the company's luxury standards.
- Be a Brand Ambassador in managing Customer Reclaim and After Sales guidelines.
- Store Administration
- Coordinate all the activities of the store back office.
- Ensure the administrative activities are done in accordance with Company Guidelines.
- Ensure the store routine maintenance activities are completed in compliance with Italian law.
- Manage travel and expenses, and Uniform and Clothing Management.
Profile
- Min. 3-5 years in a managerial role in Operations
- Strong analytical skills
- Strong attention to detail
- Luxury touch
- Solid communication skills
- Fluent in English
Operations Manager - Harrods\\Bond employer: Loro Piana
Contact Detail:
Loro Piana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Harrods\\Bond
✨Tip Number 1
Familiarise yourself with the luxury retail sector, especially focusing on operations management. Understanding the nuances of high-end customer service and operational excellence will set you apart during interviews.
✨Tip Number 2
Network with professionals in the luxury retail industry. Attend relevant events or join online forums to connect with current Operations Managers or those in similar roles. This can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised processes in previous roles. Highlight your analytical skills by showcasing metrics or KPIs that improved under your management.
✨Tip Number 4
Demonstrate your understanding of compliance and legal standards in retail operations. Being knowledgeable about regulations, especially in a luxury context, will show your commitment to maintaining high operational standards.
We think you need these skills to ace Operations Manager - Harrods\\Bond
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in retail. Emphasise your analytical skills and any previous roles where you managed stock or logistics.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury retail and how your experience aligns with the responsibilities of the Operations Manager role. Mention specific examples of how you've optimised processes in past positions.
Highlight Communication Skills: Given the importance of communication in this role, provide examples in your application that demonstrate your ability to liaise effectively with teams, vendors, and management.
Showcase Leadership Experience: Detail your managerial experience, focusing on how you've trained and developed teams in previous roles. This will show your capability to support the Store Manager and lead the cashier team.
How to prepare for a job interview at Loro Piana
✨Showcase Your Analytical Skills
As an Operations Manager, strong analytical skills are crucial. Be prepared to discuss specific examples of how you've optimised processes in previous roles. Highlight any metrics or KPIs you improved through your initiatives.
✨Demonstrate Attention to Detail
Attention to detail is key in operations management. During the interview, mention instances where your meticulous nature helped prevent issues or improved efficiency. This will show that you understand the importance of precision in a luxury retail environment.
✨Communicate Effectively
Solid communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex operational processes, so ensure you can convey your ideas in an understandable way.
✨Emphasise Your Luxury Experience
Since this position is within a luxury brand, it's important to highlight any relevant experience you have in high-end retail. Discuss how you maintained luxury standards in previous roles and how you can bring that same level of service to Harrods.
