As a Store Manager, you will act with an entrepreneurial mindset to identify business opportunities and drive commercial results. Leading by example with a hands-on, personable and adaptable approach, you will coach and develop your team to prioritise the client and consistently exceed expectations. Sales and Business Development
Team Management
- Develop your team through consistent coaching and continuous feedback.
- Identify your team's areas of strength and development and collaborate with key stakeholders to create and implement individual development plans.
- Inspire the team to drive business performance and foster innovative solutions, creating an entrepreneurial, empowering, and motivating environment.
- Identify, recruit, and develop top talent, while partnering with key stakeholders on succession planning.
- Support new joiners through dedicated guidance and regular check-ins to help them successfully complete their onboarding pathway and integrate into the business.
- Keep the team inspired and informed on key business updates by fostering curiosity during daily store briefings, training sessions, and one-on-ones.
- Optimise team scheduling and shop floor coverage to adapt to changing business needs.
Client Experience
- Cultivate a client-centric store mindset focused on consistently exceeding client expectations.
- Lead by example: Set the standard for exceptional client connections, coaching the team on the selling ceremony.
- Manage client flow through proactive planning and agile organization, ensuring every client is promptly acknowledged, attended to, and given tailored service.
- Build and develop client database by optimising data quality and quantity.
- Train and develop the team to build confidence and expertise in after-sales service.
Operations & Procedures
- Maintain a thorough understanding of operational policies, standards, and procedures, ensuring clear communication and consistent implementation across the team.
- Oversee inventory management to maintain accuracy and accountability.
- Oversee visual merchandising practices and standards to ensure the store image and product care align with corporate guidelines, keeping the team fully aligned and informed.
- Align store processes and procedures to deliver a seamless, best-in-class client experience, including:
- Ensuring strict adherence to health and safety regulations.
- Maintaining store facilities to the highest standards.
- Uniform and Grooming Guidelines are respected.
- Effective partnership between front and back of house teams and activities.
- Additional duties and management responsibilities as required.
Proven experience in a similar retail environment, successfully leading and developing diverse teams. - Exceptional communication and interpersonal skills, with a strong commitment to valuing and championing diversity.
- Lead with empathy and curiosity to actively listen and understand others.
- Strong and demonstratable commercial acumen.
- Ability to be adaptable, agile, creative, commercial and solution focused.
- Deeply passionate and knowledgeable about our products and the luxury industry.
- Client-centric mindset with a passion for consistently exceeding expectations.
- Committed team player with a strong collaborative approach across diverse stakeholders.
- Fluent in English (spoken and written); proficiency in additional languages is a plus.
Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world's finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence
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