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For Companies At a Glance
- Tasks: Provide support and solutions to customers via phone and email.
- Company: Join a dynamic and growing business in the heart of Leigh.
- Benefits: Enjoy 21 days holiday, sick pay, pension scheme, and free parking.
- Why this job: Be part of a supportive team where your skills can shine and grow.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This is a full-time, permanent position with a competitive salary.
The predicted salary is between 15600 - 21600 £ per year.
Are you a passionate Helpdesk Operator looking for an exciting opportunity to join a growing business that will provide you with the platform to thrive? If so, look no further!
Based at our office in Leigh
- Full time, permanent
- Up to £26,000, dependent on experience
- Benefits Package:
- 21 days annual holidays plus 8 days of bank holidays
- Company Sick Pay
- Pension scheme
- Free onsite parking
Helpdesk Operative employer: Lorne Stewart Facilities
Contact Detail:
Lorne Stewart Facilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative
✨Tip Number 1
Familiarise yourself with common helpdesk software and tools. Being well-versed in platforms like Zendesk or Freshdesk can give you an edge during the interview, as it shows you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. As a Helpdesk Operative, you'll be the first point of contact for users, so demonstrating your ability to handle queries with patience and professionalism is crucial.
✨Tip Number 3
Research StudySmarter and our mission. Understanding our values and how we support our users will help you align your answers during the interview, showing that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare for scenario-based questions. Think about past experiences where you've resolved issues or helped customers, as these examples will illustrate your problem-solving skills and ability to work under pressure.
We think you need these skills to ace Helpdesk Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Helpdesk Operative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in helpdesk or customer support roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled helpdesk tasks in the past and how you can contribute to their growing business.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Helpdesk Operative.
How to prepare for a job interview at Lorne Stewart Facilities
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Problem-Solving Skills
As a Helpdesk Operative, you'll be expected to solve issues efficiently. Prepare examples from your past experiences where you've successfully resolved problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Communication Skills
Effective communication is key in a helpdesk role. During the interview, practice clear and concise communication. Be ready to explain technical concepts in simple terms, as you may need to assist users with varying levels of technical knowledge.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
