At a Glance
- Tasks: Drive growth by securing new enterprise customers and refining our sales strategy.
- Company: Join Lorikeet, a cutting-edge AI customer support company with a warm, flexible culture.
- Benefits: High pay, uncapped commission, equity stake, and a supportive team environment.
- Other info: Opportunity to influence product strategy and work directly with technical founders.
- Why this job: Be a key player in shaping the future of AI-driven customer support solutions.
- Qualifications: 5+ years in enterprise SaaS sales, strong communication skills, and a passion for AI.
The predicted salary is between 36000 - 60000 £ per year.
About Lorikeet
Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services. We're doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what's next: providing personalized concierge services to their customers.
To deliver this combination of powerful AI systems and well designed tooling we're leveraging Jamie's experience as an early member of Google's generative AI team and Steve's experience building for operational teams at Stripe, as well as the experience of our team who've joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail. We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We've raised over USD 50m from leading VCs and angel investors, including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).
Our global customers include:
- The largest telehealth company in Australia
- The largest bank for teens in the US
- One of the largest NFT marketplaces by trading volume
- One of the largest Web3 gaming companies
- ... and a handful of other enterprise customers with over 1 million support tickets a year.
What's unique about this opportunity?
- Warm, mature, flexible culture. Low ego, high trust team. No tolerance for 'talented jerks'. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work.
- We're committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.
- High pay, high expectations, high performance. We're building a small, great team. We aim to match unicorn / scale up pay for OTE and offer uncapped commission with aggressive accelerators, as well as an equity stake in the business.
- Our team gets the same monthly updates we send to our investors because they're investors and owners too.
- On the technical cutting edge. With our users we're defining what an AI‐first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it's white space for us to invent.
- The AI agent problems we're solving are beyond the cutting edge at the biggest research labs.
- No nonsense recruitment process. The process is: 1) informal chats with Steve and Jamie to hear our pitch and understand your interests and goals, 2) a two day paid work trial where you come in and ship with us.
About the role and you
This is a foundational sales opportunity to join Lorikeet's nascent Account Executive team. You'll be instrumental in driving our growth by securing new enterprise customers and expanding our presence in key markets. You'll work directly with our technical founders to refine our sales strategy, establish the playbook for future sales team members, and help grow the team. We've been selling the product so we know the value of sales perspectives in product development, and you'll have a seat at the table in shaping our product strategy and roadmap.
You'll be selling a transformative AI solution that delivers immediate and measurable ROI to customers, working with technical decision‐makers who understand the value of automation for their support operations. Your success will directly impact our company trajectory and establish you as a key leader in our organization.
The right candidate
We're looking for a strategic, customer‐focused sales professional to help us accelerate our growth. This role is perfect for someone who is:
- Excited about AI and can effectively communicate its transformative potential to complex businesses
- Naturally curious about customers' business challenges and motivated to find the right solutions
- Comfortable selling to technical and business stakeholders in enterprise organizations
- Motivated by impact and wants to play a key role in an early‐stage, fast‐moving startup
As an early team member, you'll have the agency to take initiative and shape our sales approach. You'll influence not just individual deals, but our entire go‐to‐market strategy.
What you'll do
- Own the full sales cycle for enterprise prospects, from prospecting to closing deals
- Develop deep understanding of customer support operations and articulate how Lorikeet's AI can transform them
- Partner with our product and implementation teams to ensure smooth customer onboarding
- Help establish sales processes, documentation, and best practices as our founding AE
- Provide market intelligence and customer feedback to inform product development
- Build and nurture relationships with key decision‐makers at target accounts
- Collaborate with founders to refine our value proposition and sales messaging
- Meet and exceed revenue targets through both new customer acquisition and expansion
You might be a fit if you
- Have 5+ years of experience in new business / acquisition enterprise SaaS sales, ideally in B2B software or AI‐driven solutions
- Have a proven track record of building pipeline and consistently meeting or exceeding sales targets
- Are comfortable with complex, consultative sales cycles and selling to multiple stakeholders
- Can effectively communicate technical concepts and ROI to both technical and business audiences
- Are naturally curious and enjoy understanding the nuances of customer operations
- Are an excellent communicator who can build trust and relationships at all levels
- Are excited about AI and its potential to transform how businesses operate (experience with AI tools is a plus)
Applicants must be based in London and be able to work without sponsorship. If you don't quite match this but have a unique background, skillset, or experience that you think we should consider we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.
Account Executive in London employer: Lorikeetcx
At Lorikeet, we pride ourselves on fostering a warm and mature work culture that values flexibility, collaboration, and diversity. As an Account Executive, you'll not only enjoy competitive pay and uncapped commission but also have the unique opportunity to shape our sales strategy alongside our technical founders in a cutting-edge AI environment. With a commitment to employee growth and a no-nonsense recruitment process, Lorikeet is an excellent employer for those looking to make a meaningful impact in a fast-paced startup atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those informal chats! Research Lorikeet and understand their AI solutions inside out. Be ready to discuss how your skills can help them grow. This is your chance to shine and show you’re genuinely interested in what they do.
✨Tip Number 3
Showcase your sales prowess during the paid work trial. Treat it like a real sales pitch—bring your A-game! Demonstrate your understanding of customer needs and how Lorikeet’s AI can solve their problems. This is your moment to impress!
✨Tip Number 4
Follow up after your interactions! A quick thank-you email or message can go a long way. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Account Executive in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for AI and how it can transform businesses.
Tailor Your Application:Make sure to customise your application to highlight your experience in enterprise SaaS sales. Show us how your skills align with our mission at Lorikeet and why you’re excited about this opportunity!
Showcase Your Impact:We love seeing quantifiable achievements! Share specific examples of how you've met or exceeded sales targets in the past, especially in complex environments. This will help us understand the impact you could have on our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lorikeetcx
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and its applications, especially in customer support. Lorikeet is all about transforming businesses with AI, so being able to discuss its potential and how it can solve complex problems will definitely impress the interviewers.
✨Understand Their Customers
Familiarise yourself with Lorikeet's target customers and their industries, like fintech and healthtech. Being able to speak about the challenges these sectors face and how Lorikeet's solutions can help will show that you're not just interested in the role, but also in the company's mission.
✨Show Your Sales Savvy
Prepare to discuss your past sales experiences, particularly in enterprise SaaS. Highlight specific examples where you've successfully navigated complex sales cycles and built relationships with key decision-makers. This will demonstrate your ability to thrive in a fast-paced startup environment.
✨Be Ready for a Collaborative Approach
Since you'll be working closely with the founders and other teams, emphasise your collaborative skills. Share examples of how you've partnered with product or implementation teams in the past to ensure smooth onboarding and customer satisfaction. This will align with Lorikeet's culture of teamwork and innovation.
