At a Glance
- Tasks: Lead AI implementation for enterprise customers and design scalable post-sales processes.
- Company: Join Lorikeet, a fast-growing AI start-up transforming customer support.
- Benefits: Competitive salary, equity stake, flexible hours, and a supportive team culture.
- Other info: Opportunity to grow into a senior leadership position while making a real impact.
- Why this job: Shape the future of AI in customer support while developing your skills in a dynamic environment.
- Qualifications: 2-7 years in client-facing roles; strong problem-solving and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About Lorikeet
Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services. We’re building from the premise that most support responses should be automated with transparent, customizable AI, allowing support teams to manage automation and engage with complex cases rather than processing high volumes of simple tickets. Once teams are freed from reactive support, we aim to help them provide personalized concierge services to their customers.
We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’ve raised over USD 50m from leading VCs and angel investors. Our global customers include major players in telehealth, banking, NFT marketplaces, virtual specialty care, flexible rent payment platforms, and Web3 gaming.
What’s unique about this opportunity?
- Warm, mature, flexible culture with a low ego, high trust team.
- No tolerance for “talented jerks”.
- Commitment to building a diverse team and encouraging individuals from underrepresented backgrounds to apply.
- High pay, high expectations, and a potentially life-changing equity stake in the business.
- No nonsense recruitment process involving informal chats and a paid work trial.
About the role and you
This is an opportunity to be an early member of Lorikeet's Agent Implementation team, playing a crucial role in building the strategic foundation of our post-sales organization. You’ll help design and implement operational frameworks, playbooks, and methodologies that will scale our customer success function while influencing how our enterprise subscribers adopt AI across their organizations.
You’ll serve as both a strategic advisor to enterprise customers and an organizational builder internally, establishing processes, tools, and team structures that enable exceptional AI implementations at scale. This role combines hands-on customer engagement with strategic thinking required to build a world-class post-sales motion.
What you’ll do:
- Act as a trusted AI advisor to enterprise customers, translating complex AI capabilities into clear business value.
- Design and implement scalable post-sales processes, from onboarding frameworks to success metrics.
- Lead multiple AI agent launches simultaneously, breaking down challenges into phased roadmaps.
- Build and refine our implementation methodology, creating playbooks and frameworks for consistent outcomes.
- Influence subscribers' approach to AI transformation by developing tailored change management strategies.
- Present confidently to senior stakeholders and build consensus across competing priorities.
- Architect solutions connecting Lorikeet's AI to specific business outcomes.
- Identify expansion opportunities beyond traditional support by spotting where AI can transform operations.
- Influence product strategy by surfacing implementation insights and customer needs.
- Solve complex integration challenges with strategic thinking about the customer’s entire business ecosystem.
The right candidate
We’re looking for a business-savvy problem solver and natural builder to join our London-based team. This role is perfect for someone who is:
- Curious about AI and eager to learn how it can transform customer interactions.
- Excited to develop technical skills related to AI agents and comfortable working with technology.
- Motivated by building lasting impact through customer success and organizational development.
- Energized by creating structure from ambiguity and establishing scalable processes.
- Passionate about driving change and helping organizations navigate AI transformation.
You might be a fit if you:
- Have 2-7 years of experience in a client-facing role with demonstrated experience in process design.
- Are a strong project leader — organized, proactive, and comfortable taking ownership.
- Have experience building and managing relationships with customers or external stakeholders.
- Have a track record of creating scalable processes in ambiguous environments.
- Are an excellent communicator, able to explain technical concepts clearly.
- Enjoy problem-solving and finding creative solutions to challenges.
- Are excited about AI and already experimenting with it.
- Demonstrate strategic thinking and the ability to balance immediate customer needs with long-term goals.
Forward Deployed Product Manager employer: Lorikeetcx
At Lorikeet, we pride ourselves on fostering a warm and mature work culture that prioritises flexibility and collaboration. As a forward-thinking AI-native start-up based in London, we offer competitive salaries, equity stakes, and the opportunity for significant personal and professional growth in a dynamic environment. Our commitment to diversity and inclusion, coupled with a no-nonsense recruitment process, ensures that every team member is valued and empowered to shape the future of customer support through innovative AI solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Product Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show up prepared for those informal chats! Research Lorikeet and think about how your skills can help them tackle their challenges. It’s all about making that connection!
✨Tip Number 3
Don’t shy away from the paid work trial! It’s a golden opportunity to showcase your skills and vibe with the team. Just be yourself and let your passion shine through.
✨Tip Number 4
Keep learning about AI tools and trends! The more you know, the better you can engage with potential employers like Lorikeet. Plus, it shows you’re genuinely interested in the field.
We think you need these skills to ace Forward Deployed Product Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Forward Deployed Product Manager role. Highlight your experience with AI, customer engagement, and process design. We want to see how your skills align with our mission at Lorikeet!
Show Your Passion for AI:We’re all about AI here at Lorikeet, so don’t hold back on showcasing your enthusiasm for it! Mention any projects or tools you’ve experimented with, like ChatGPT or Claude Code, to demonstrate your curiosity and eagerness to learn.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and how they relate to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Lorikeet!
How to prepare for a job interview at Lorikeetcx
✨Know Your AI Stuff
Make sure you brush up on your AI knowledge before the interview. Understand how AI can transform customer interactions and be ready to discuss specific examples of how you've seen it applied in business. This will show that you're not just interested in the role, but that you genuinely understand the technology behind it.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex challenges in previous roles. Think about times when you had to design processes or frameworks in ambiguous situations. This is key for a Forward Deployed Product Manager, so have those stories ready to go!
✨Engage with Their Vision
Lorikeet is all about transforming customer support with AI. Be sure to express your enthusiasm for their mission and how you see yourself contributing to it. Discuss how you can help shape their post-sales strategy and improve customer success through innovative solutions.
✨Practice Your Communication Skills
Since you'll be presenting to senior stakeholders, practice explaining complex concepts in simple terms. You might want to do a mock presentation or explain AI concepts to a friend. Being able to communicate clearly and confidently will set you apart from other candidates.
