At a Glance
- Tasks: Enhance travel payments for top agencies and airlines through process improvement and automation.
- Company: Join a leading tech company revolutionising the travel payment industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with exciting challenges and career advancement potential.
- Why this job: Make a real impact in travel payments while collaborating with diverse teams.
- Qualifications: Experience in process improvement, automation tools, and strong communication skills.
The predicted salary is between 50481 - 61699 £ per year.
About The Role
As a Customer Success Analyst, you will play a pivotal role in ensuring that the biggest and most important Travel Agencies and Airlines around the world experience travel payments as easy, seamless, and efficient.
In this dynamic role, you will act as the crucial bridge between our customers, the Care team, and the wider Sabre Payments organization.
Reporting to Head of Customer Success and Automations for Sabre Payments, you will split your time between driving high-level case resolution and actively designing, automating, and improving internal processes to elevate our operational efficiency and customer experience.
- Process Improvement & Automation
- Identify, design, and implement enhancements to internal workflows across the wider Sabre Payments team to increase efficiency, eliminate redundancies, and elevate the customer experience.
- Develop and deploy workflow automations using Google Workspace and Microsoft tools (e. g., Power Automate).
- Partner closely with the internal Enterprise Automations team to scope, test, and roll out complex or scalable automation solutions.
- Develop, implement, and maintain internal reporting systems to monitor KPIs and other operational metrics, ensuring accuracy to support data-driven decision-making.
- Assist in the creation and maintenance of internal operational documentation, SOPs, and team training materials.
- Customer Success & Care Support
- Act as a critical liaison between the Care and Payments teams, ensuring smooth communication, rapid issue resolution, and alignment on internal processes.
- Work closely with cross-functional teams to troubleshoot, manage, and resolve escalated payment issues reported by customers.
- Collaborate with customers and internal teams to ensure compliance with industry regulations and data security standards.
- Serve as a knowledgeable escalation point for payment-related inquiries, working to streamline how cases are handled.
Qualifications And Education Requirements
- Advanced English level, both verbal and written.
- Knowledge and proven experience in operational process improvement and workflow optimization.
- Hands-on experience building automations or streamlining tasks using Microsoft tools (Power Automate, advanced Excel) and Google Workspace tools.
- Experience in reporting and data analysis to drive operational decisions.
- Understanding of payment processing and tools.
- Experience working within the Travel and/or Payment industry.
- Customer-focused mindset with exceptional communication abilities.
- Strategic and analytical thinking with a willingness to challenge the status quo to improve legacy processes.
- Strong interpersonal skills, comfortable engaging with senior team members, technical teams, and customers.
- Capable of managing and prioritizing several competing tasks in a fast-paced environment.
- Nice To Have Skills
- Knowledge of Operations areas in Payments: KYB processes, implementation, and customer support.
- Specific knowledge of Travel Payments.
- Understanding of the Travel Industry and strong Sabre Host/GDS/CRS/PSS skills.
Sabre Customer Success Analyst Greater London, England, UK employer: Lorikeet
At Lorikeet, we pride ourselves on being an exceptional employer, offering a warm and flexible work culture that prioritises trust and collaboration. Our commitment to diversity and inclusion, coupled with high pay and equity opportunities, ensures that every team member can thrive while making a meaningful impact in the AI space. As part of our Australian team, you'll enjoy the chance to grow your skills in a fast-paced startup environment, working closely with innovative clients and shaping the future of customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Sabre Customer Success Analyst Greater London, England, UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lorikeet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lorikeet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sabre Customer Success Analyst Greater London, England, UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lorikeet:Your cover letter is your chance to shine! Tell us why you want to work at Lorikeet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lorikeet!
How to prepare for a job interview at Lorikeet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
