Lorikeet seeks a Technical Customer Support Lead in London to run the TCS team day to day, owning the AI automation roadmap and at least one production automation project. You’ll mentor engineers, shape escalation processes, and act as the bridge between support and Engineering on product direction.
You’ll own staffing, SOPs, and a robust knowledge base, turning recurring incidents into self-service AI-driven solutions while advocating for customer needs at the leadership table and guiding
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Technical Support Lead: AI Automation & Executive Escalations in London employer: Lorikeet
At Lorikeet, we pride ourselves on being an exceptional employer, offering a warm and flexible work culture that prioritises trust and collaboration. Our commitment to diversity and inclusion, coupled with high pay and equity opportunities, ensures that every team member can thrive while making a meaningful impact in the AI space. As part of our Australian team, you'll enjoy the chance to grow your skills in a fast-paced startup environment, working closely with innovative clients and shaping the future of customer support.
