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- Tasks: Deliver top-notch IT infrastructure and end-user support while enhancing customer experience.
- Company: Join a dynamic team in Bradford focused on service excellence.
- Benefits: Competitive pay of £28 per hour with a 3-month contract.
- Why this job: Make a real difference by improving IT services and mentoring others.
- Qualifications: Experience with server, storage, and network technologies is essential.
- Other info: Onsite role with opportunities for professional growth and collaboration.
The predicted salary is between 56000 - 64000 £ per year.
My client is looking for an Infrastructure Engineer to join their team. This role's core purpose is to deliver high-quality end-user and infrastructure support, ensuring agreed service levels are met or exceeded, while continuously improving services and customer experience.
Key Responsibilities
- Deliver and support IT infrastructure and end-user services in line with agreed service levels.
- Support continuous service improvement, embedding customer care and service excellence as core values.
- Follow IT service management (ITIL) processes, ensuring consistency, accurate documentation, and effective use of service management tools.
- Collaborate with colleagues to identify, investigate, and resolve system and service issues, including preventative measures.
- Provide specialist technical advice and guidance, including mentoring less experienced colleagues.
- Manage and protect confidential and sensitive information, ensuring compliance with legislation (e.g. DPA, FOI).
- Supervise external technical consultants when required and deputise for senior managers as needed.
Essential Knowledge and Technical Skills
- Server, storage, and email technologies (physical & virtual environments, Exchange, VMware/Hyper-V).
- Desktop, workspace, and virtual desktop technologies (Citrix, Windows environments).
- Network, security, telephony (Cisco, Nexus, Mitel VOIP).
- Datacentre, monitoring, bulk printing, and midrange systems.
Infrastructure Engineer in Wolverhampton employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer in Wolverhampton
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the lookout for an Infrastructure Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and ITIL processes. Make sure you can talk confidently about your experience with server, storage, and email technologies, as well as your approach to service improvement.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being able to collaborate effectively and provide excellent customer care is just as important as your technical expertise. Be ready to share examples of how you've done this in past roles.
✨Tip Number 4
Finally, apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Infrastructure Engineer in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Engineer role. Highlight relevant experience and skills that match the job description, like your knowledge of server and storage technologies. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that demonstrate your ability to deliver high-quality end-user and infrastructure support. We love a good story!
Showcase Your ITIL Knowledge: Since this role involves following IT service management processes, make sure to mention your familiarity with ITIL. We appreciate candidates who understand the importance of consistency and effective documentation in delivering excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lorien
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server, storage, and email technologies. Be ready to discuss your experience with physical and virtual environments, as well as specific tools like Exchange and VMware/Hyper-V. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Demonstrate Service Excellence
Since the role emphasises customer care and service excellence, prepare examples of how you've improved services or resolved issues in previous roles. Think about specific situations where you went above and beyond to meet service levels and enhance user experience.
✨Familiarise Yourself with ITIL Processes
Understanding IT service management processes is crucial. Be prepared to discuss how you've implemented ITIL practices in your past work. Highlight your ability to maintain accurate documentation and use service management tools effectively.
✨Show Your Collaborative Spirit
Collaboration is key in this role, so think of examples where you’ve worked with colleagues to troubleshoot or resolve system issues. Emphasise your ability to mentor less experienced team members and how you’ve contributed to a positive team environment.