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- Tasks: Support Windows 11 devices, troubleshoot issues, and ensure excellent customer service.
- Company: Join a leading financial services client focused on innovative technology solutions.
- Benefits: Enjoy a structured work schedule with potential for remote work options and professional growth.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact in financial services.
- Qualifications: Experience with Windows 11 support, strong communication skills, and problem-solving abilities required.
- Other info: This is a 4-month contract role based in London, working evenings.
Our client is looking to recruit a Windows 11 Deployment Engineer to join their Financial Services client on a 4-month initial contract. This is a contract role that is Inside IR35. As a Windows 11 Deployment Engineer, the successful candidates will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.
Role Overview for the Windows 11 Deployment Engineer:
- Deployment of the desktop devices to the users' desks.
- Where applicable and agreed on a country-by-country basis, the decommissioning and removal of all legacy equipment back to the business central location (to be made ready for collection by the Supplier's disposal/re-marketing provider).
- Nightly reporting, including the total number of devices, number of successful deployments and number of failures with reason why, as defined by the business.
- Validating end user data via a desk-side visit as part of the agreed end user survey.
Key Responsibilities:
- Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
- Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
- Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
- Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
- Collaborate with other teams to implement and improve support processes and knowledge base resources.
- Stay current with Windows 11 updates, best practices, and new features to deliver effective support.
Required Skills and Experience:
- Proven experience in supporting Windows 11 in a service desk environment.
- Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
- Excellent customer communication and interpersonal skills.
- Problem-solving ability, with a methodical and patient approach to technical challenges.
- Familiarity with ITIL processes and service desk tools.
- Ability to work independently and as part of a team to deliver high-quality support.
Preferred Qualifications:
- Relevant IT certifications (e.g., Microsoft Certified: Windows Client, CompTIA A+).
- Experience with remote desktop tools and scripting (e.g., PowerShell) to automate tasks.
Windows 11 Deployment Engineer - Financial Services employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Windows 11 Deployment Engineer - Financial Services
✨Tip Number 1
Familiarise yourself with the latest features and updates of Windows 11. Being knowledgeable about the operating system will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues related to Windows 11. Practising common scenarios can help you articulate your problem-solving process effectively in interviews.
✨Tip Number 3
Prepare to discuss your experience with customer service. Since this role emphasises exceptional customer experiences, think of examples where you've successfully resolved technical issues while maintaining a positive rapport with users.
✨Tip Number 4
Network with professionals in the financial services sector or those already working as deployment engineers. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Windows 11 Deployment Engineer - Financial Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11 and any relevant IT certifications. Focus on your technical skills, especially in troubleshooting and customer support, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving abilities and your experience in a service desk environment. Mention specific examples of how you've delivered exceptional customer service and resolved technical issues.
Highlight Relevant Experience: When detailing your work history, focus on roles where you supported Windows 11 or similar technologies. Include any experience with ITIL processes and service desk tools, as this will demonstrate your familiarity with industry standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a technical support role.
How to prepare for a job interview at Lorien
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows 11 in detail. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your technical proficiency and problem-solving skills.
✨Emphasise Customer Service Skills
Since the role involves direct interaction with users, it's crucial to convey your ability to provide exceptional customer service. Share examples of how you've helped users feel at ease during technical issues, showcasing your communication and interpersonal skills.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes can set you apart from other candidates. Brush up on these concepts and be ready to discuss how you've applied them in previous roles, particularly in relation to service desk tools and incident management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world technical challenges. Practice articulating your thought process when diagnosing and resolving issues, as this will demonstrate your methodical approach and ability to work under pressure.
