At a Glance
- Tasks: Support the Oracle Cloud platform and enhance user experience with top-notch IT services.
- Company: Join a key public sector client making a difference in Edinburgh or Glasgow.
- Benefits: Competitive daily rate, flexible work environment, and potential for extension.
- Other info: Opportunity for career growth in a dynamic public sector environment.
- Why this job: Be part of an exciting project that impacts public services and enhances your skills.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 104000 - 104000 £ per year.
Oracle Support Co-ordinator - Edinburgh/Glasgow - 6 months - £400/day Inside IR35
Lorien are supporting a key public sector client on the recruitment of an Oracle Support Co-ordinator.
Duration: 6 months initially (possible 6-month extension)
Location: Edinburgh or Glasgow (40% in-person attendance)
Rate: £400/day Inside IR35
Role Overview
This role will work on establishing the IT support provision for part of the client's Oracle Cloud platform, initially focusing on the launch of a new benefit payment solution, quickly widening out to the development of the existing platform support model.
Under the direction of the Senior IT Service Manager, this person will aim to provide a first class, user centred support process for Oracle Cloud by:
- Contributing to the development and consistent documentation of new Oracle support processes and associated operating manuals.
- Taking pro-active steps to ensure the ITSM tooling (currently IFS Assyst) is set up effectively to best meet the needs of the Oracle Cloud service.
- Developing and providing regular IT Service reporting for the Oracle Cloud service, including the monitoring of external supplier performance.
- Liaising with internal and external support teams to ensure support calls are routed and resolved within agreed SLAs.
- Supporting the Senior IT Service Manager and Head of Platform in addressing any escalated support calls.
Essential Skills
We’re Hiring: Oracle Support Co-Ordinator - Edinburgh/Glasgow employer: Lorien
As a leading employer in the Cyber Security sector, we offer an engaging work culture that prioritises collaboration and innovation. Our Stevenage location provides a dynamic environment where employees can thrive, with opportunities for professional growth and development, including support for further security clearances. Join us to be part of a team dedicated to countering cyber threats while enjoying competitive pay and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land We’re Hiring: Oracle Support Co-Ordinator - Edinburgh/Glasgow
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
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Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
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When you spot an opening at Lorien that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace We’re Hiring: Oracle Support Co-Ordinator - Edinburgh/Glasgow
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Lorien, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Lorien can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Lorien will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Lorien
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Lorien. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Lorien.
