The team provides IT support across three sites and is looking to engage 2nd Line Support Analyst. Candidates with experience in a Processing Centre, distribution, warehouse, or logistics environment would be highly desirable. Understanding the risks working in a warehouse environment.
The roles will primarily focus on BAU (Business as Usual) support activities, although there may be opportunities to support project work.
Key Behaviours
Candidates should demonstrate:
- Strong teamworking skills
- A friendly and professional approach
- Good problem-solving ability
- The ability to work independently and use their own initiative
Technical Skills & Experience
Second-Line IT Support Experience
Candidates must be capable of supporting the following technologies and environments:
End-User Devices
- Windows 11 desktop and laptop devices (64-bit)
- HP T540 and HP T550 thin clients running Windows 10
- Xerox printers
- Honeywell and Zebra Android devices
- Microsoft Teams phones and video conferencing equipment
Networking
- Good understanding of networking fundamentals
- Ability to patch devices into network switches
- Experience troubleshooting wired and wireless network connectivity issues
- Understanding of VLAN concepts and functionality
Applications & Systems
- Strong knowledge of ServiceNow (ticket management system)
- Ability to troubleshoot and diagnose NiceLabel printing issues
- Understanding of SOTI MobiControl
Shift Patterns
Following induction, the contractor will join the weekly shift rotation:
- PM Shift: 14:00 - 22:00
- Mid Shift: 10:00 - 18:00
- Early Shift: 07:00 - 15:00
Each shift pattern will be worked for one week at a time before rotating.
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Support Analyst in Wakefield employer: Lorien
As a leading employer in the Cyber Security sector, we offer an engaging work culture that prioritises collaboration and innovation. Our Stevenage location provides a dynamic environment where employees can thrive, with opportunities for professional growth and development, including support for further security clearances. Join us to be part of a team dedicated to countering cyber threats while enjoying competitive pay and a commitment to employee well-being.
