At a Glance
- Tasks: Handle inbound calls and support the team with pension scheme queries.
- Company: Join a friendly and professional call centre team in Redhill.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Dynamic role with targets to keep you motivated and engaged.
- Why this job: Make a difference by helping clients with their pension needs.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
Contact Centre Agent- Redhill 5 days a week in Redhill Working in a busy call centre, within a friendly and professional team.
You will mainly be taking inbound calls relating to a variety of occupational pension schemes.
You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Responsibilities
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes
- Provide support to the administration team
- Support team members during busy periods
- Work as part of an effective team
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
- Communicate with members via email
- Make outbound calls when required
- Hit individual (KPI of 50 calls per day) and team targets
- Ensure timely completion of timesheets Essential
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude Advantageous
- Experience in either DB or DC pensions administration would be an advantage
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