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- Tasks: Deliver top-notch IT infrastructure and end-user support while enhancing customer experience.
- Company: Join a dynamic team in Bradford focused on service excellence.
- Benefits: Competitive pay at £28 per hour with a 3-month contract.
- Why this job: Make a real difference by improving IT services and mentoring others.
- Qualifications: Experience with server, storage, and network technologies is essential.
- Other info: Onsite role with opportunities for professional growth and collaboration.
The predicted salary is between 56000 - 64000 £ per year.
My client is looking for an Infrastructure Engineer to join their team. This role's core purpose is to deliver high-quality end-user and infrastructure support, ensuring agreed service levels are met or exceeded, while continuously improving services and customer experience.
Key Responsibilities
- Deliver and support IT infrastructure and end-user services in line with agreed service levels.
- Support continuous service improvement, embedding customer care and service excellence as core values.
- Follow IT service management (ITIL) processes, ensuring consistency, accurate documentation, and effective use of service management tools.
- Collaborate with colleagues to identify, investigate, and resolve system and service issues, including preventative measures.
- Provide specialist technical advice and guidance, including mentoring less experienced colleagues.
- Manage and protect confidential and sensitive information, ensuring compliance with legislation (e.g. DPA, FOI).
- Supervise external technical consultants when required and deputise for senior managers as needed.
Essential Knowledge and Technical Skills
- Server, storage, and email technologies (physical & virtual environments, Exchange, VMware/Hyper-V).
- Desktop, workspace, and virtual desktop technologies (Citrix, Windows environments).
- Network, security, telephony (Cisco, Nexus, Mitel VOIP).
- Datacentre, monitoring, bulk printing, and midrange systems.
Infrastructure Engineer in Stoke-on-Trent employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer in Stoke-on-Trent
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for an Infrastructure Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and ITIL processes. Be ready to discuss how you've delivered high-quality support in the past and how you can contribute to continuous service improvement.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being able to collaborate effectively and mentor others is key in this role. Share examples of how you've worked with colleagues to resolve issues and improve services.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We’re always looking for talented individuals like you, and applying directly can help us see your application faster.
We think you need these skills to ace Infrastructure Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Engineer role. Highlight relevant experience and skills that match the job description, like your knowledge of server and storage technologies or ITIL processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific projects or experiences that demonstrate your ability to deliver high-quality end-user and infrastructure support.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Whether it's your expertise in VMware, Citrix, or network security, make sure we see how you can contribute to our team right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Lorien
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server, storage, and email technologies. Be ready to discuss your experience with physical and virtual environments, as well as specific tools like Exchange and VMware/Hyper-V. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've identified and resolved system and service issues in the past. Think about times when you implemented preventative measures or improved service delivery. This will highlight your ability to collaborate and enhance customer experience, which is key for this role.
✨Familiarise Yourself with ITIL Processes
Since the role involves following IT service management processes, make sure you understand ITIL principles. Be ready to discuss how you’ve used these processes in previous roles to ensure consistency and effective documentation. This will demonstrate your commitment to service excellence.
✨Showcase Your Mentoring Experience
If you have experience mentoring less experienced colleagues, be sure to mention it. Talk about how you’ve provided technical advice and guidance, and how you’ve helped others grow. This will reflect your leadership potential and your ability to contribute to a positive team environment.