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For Companies At a Glance
- Tasks: Lead Service Transition activities for IT projects, ensuring smooth operations and quality service.
- Company: Join a leading banking client in Manchester, focused on delivering top-notch IT services.
- Benefits: Enjoy a competitive daily rate, flexible onsite requirements, and the chance to work with industry experts.
- Why this job: Shape high-quality IT services while enhancing customer experiences in a dynamic, regulated environment.
- Qualifications: ITIL Foundation knowledge is essential; experience in Service Transition and strong communication skills required.
- Other info: Contract role with a focus on continual improvement and compliance with regulatory standards.
The predicted salary is between 50000 - 70000 £ per year.
Service Transition Manager
Location: Central Manchester (Hybrid – 2 days on-site)
Salary: Up to £65,000 + Bonus
The Opportunity:
This is a brand-new role within a forward-thinking, product-led environment. You\’ll be the key link between product teams and service operations, ensuring new services are introduced smoothly and managed effectively from cradle to grave. If you thrive in dynamic, agile settings and love working closely with stakeholders, this is the perfect next step.
Responsibilities:
Requirements:
Why Apply?
Guidant, Carbon60, Lorien & SRG – The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Service Transition Manager employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily emphasises their application. Consider obtaining additional certifications or attending workshops to deepen your understanding and demonstrate your commitment to service transition excellence.
✨Tip Number 2
Network with professionals in the banking and IT service management sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in service transition.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service transitions in the past. Highlight your ability to engage stakeholders and ensure compliance with regulatory requirements, as these are crucial for this role.
✨Tip Number 4
Research the company culture and values of our client. Understanding their approach to customer experience and service quality will help you tailor your conversations during interviews and show that you're a great fit for their team.
We think you need these skills to ace Service Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Service Transition and ITIL practices. Use specific examples that demonstrate your ability to manage IT changes and ensure service quality.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Explain how your skills and experiences align with the role, particularly your experience with stakeholder engagement and risk analysis.
Highlight Relevant Certifications: If you have an ITIL Foundation certification or any other relevant qualifications, make sure to mention them prominently in your application. This will show your commitment to best practices in service management.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've successfully communicated complex technical details to non-technical stakeholders in the past.
How to prepare for a job interview at Lorien
✨Understand the Role
Make sure you have a solid grasp of what a Service Transition Manager does. Familiarise yourself with key responsibilities like leading transition activities and ensuring service quality. This will help you articulate how your experience aligns with the role.
✨Showcase ITIL Knowledge
Since ITIL Foundation knowledge is essential, be prepared to discuss how you've applied ITIL principles in your previous roles. Share specific examples of how you've driven continual improvement and managed service transitions effectively.
✨Prepare for Stakeholder Engagement Questions
Expect questions about your experience in engaging with stakeholders. Think of examples where you've successfully built relationships with service owners or business stakeholders, and be ready to explain how you navigated any challenges.
✨Demonstrate Risk Management Skills
Be ready to discuss your approach to risk and impact analysis. Prepare examples that illustrate how you've minimised disruption during transitions and ensured compliance with regulatory requirements, as this is crucial for the role.
