Service Process Improvement Manager - Insurance

Service Process Improvement Manager – Insurance

Job Type

Contract/Temporary

Location

London

Negotiable

Job Ref

BBBH162418_1747235665

Date Added

May 14th, 2025

Consultant

Service Process Improvement Manager – Insurance

We are currently recruiting for a Service Process Improvement Manager with BMC experience to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid

Responsibilities:

• Proactively gather and organize/document data/information from functional owners / different sources to help identify improvement opportunities in ITSM processes
• Run process modelling and development activities, and documentation of process flows, guides, procedures, work instructions, and other communication materials
• Supports the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production
• Reporting and analysis of process metrics and performance
• Monitoring and reporting of process maturity and progress throughout the continuous improvement projects and initiatives
• Create and develop training plan and materials; and conduct and facilitate ITSM Process training and process awareness campaigns

Experience:

• Experience in a Quality / Process Improvement / Operational Excellence/Training function in a shared services environment preferably on a global team
• Proficient in MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI
• ITIL Certification
• Request, Incident and Change Management experience

Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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