Contract: 5 October 2026 – 30 April 2028
Location: CV9 1DE North Warwickshire
We are currently recruiting for a Senior Support Officer – Service Desk to join our client Technical Support team.
This is an excellent opportunity for an experienced IT support professional to provide 1st and 2nd line technical support, supervise the Service Desk function and support the wider Microsoft and IT infrastructure.
Key responsibilities
- Provide day-to-day support and supervision to Service Desk staff
- Manage and support PCs, laptops, mobile devices and software
- Administer Active Directory, including user accounts, groups, permissions and security
- Support Microsoft 365, Entra ID, Teams and SharePoint
- Assist with the Council’s IT infrastructure, networks, servers and external connectivity
- Support cyber security, GDPR compliance and IT policies/procedures
- Diagnose and resolve complex IT issues
- Provide user training and technical guidance
- Develop and maintain IT procedures and work instructions
- Support IT projects alongside the Transformation team
- Manage a small team, including appraisals, development and training
- Liaise with suppliers, consultants, external auditors and partner organisations
What we’re looking for
- Strong experience in a Service Desk or IT support environment
- Advanced knowledge of Windows and Active Directory
- Experience supporting a hybrid Microsoft environment
- Strong Microsoft 365 knowledge
- Experience resolving complex technical problems
- Excellent communication and user-support skills
- Experience supervising or managing a small team
- Strong understanding of cyber security and relevant ICT/information legislation
- Ability to work independently, use initiative and meet tight deadlines
- A professional, friendly and approachable manner
Local Government experience would be highly desirable.
The role may occasionally require evening or weekend working, with overtime or time off in lieu available.
#J-18808-Ljbffr
Senior Technical Support Officer employer: Lorien
As a leading employer in the Cyber Security sector, we offer an engaging work culture that prioritises collaboration and innovation. Our Stevenage location provides a dynamic environment where employees can thrive, with opportunities for professional growth and development, including support for further security clearances. Join us to be part of a team dedicated to countering cyber threats while enjoying competitive pay and a commitment to employee well-being.
