Senior Digital Customer Leader: CRM Transformation & AI

Lorien is seeking a Digital Customer Director to join their team in Glasgow or Edinburgh. This senior leadership role involves leading a major digital customer transformation program for a public sector client. Key responsibilities include transitioning to a new CRM platform, setting strategy, and embedding effective governance and operating models. The ideal candidate will have a strong background in digital solutions and extensive experience in stakeholder engagement and innovation through technologies like AI. Hybrid work options are available. #J-18808-Ljbffr