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- Tasks: Provide technical support and service delivery in a 24/7 environment.
- Company: Join a dynamic team focused on delivering top-notch service to clients.
- Benefits: Earn £17.87 per hour with flexible rotating shifts.
- Why this job: Gain valuable experience in IT support while working in a collaborative environment.
- Qualifications: Must hold Live SC Clearance and have experience as a 1st Line Service Desk Analyst.
- Other info: Immediate start available; apply now to kickstart your career!
Milton Keynes - Onsite
ASAP Start - 04/08/2025
Inside of IR35
£17.87 per hour
My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers.
Responsibilities include:
- Incident investigation and resolution
- Request fulfilment
- Assisting problem investigations
- Identifying and generating support documentation
- Technical coaching
- Ensuring adherence to agreed standards and procedures
Key Skills and Experiences:
- Hold Live SC Clearance
- 1st Line Service Desk Analyst
If you are available and interested, please apply today!
SC Cleared Service Desk Analyst employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared Service Desk Analyst
✨Tip Number 1
Make sure you highlight your experience in first line support during any conversations or interviews. Be ready to discuss specific incidents where you successfully resolved issues, as this will demonstrate your problem-solving skills.
✨Tip Number 2
Familiarise yourself with the tools and technologies commonly used in service desk environments. Being able to speak knowledgeably about these can set you apart from other candidates.
✨Tip Number 3
Since this role requires SC clearance, ensure you are prepared to discuss your clearance status and any relevant security protocols you have worked with. This shows your understanding of the importance of security in the role.
✨Tip Number 4
Be ready to demonstrate your ability to work in a team and handle shift work. Share examples of how you've successfully collaborated with colleagues in a fast-paced environment, as this is crucial for a 24/7 service desk role.
We think you need these skills to ace SC Cleared Service Desk Analyst
Some tips for your application 🫡
Highlight Your Security Clearance: Make sure to prominently mention your live SC clearance in your CV and cover letter. This is a key requirement for the role, so it should be one of the first things the hiring team sees.
Tailor Your Experience: Focus on your experience as a First Line Analyst or in similar roles. Use specific examples that demonstrate your skills in incident investigation, request fulfilment, and technical support. Relate your past experiences to the responsibilities listed in the job description.
Showcase Technical Skills: List relevant technical skills that align with the job requirements. Mention any tools or software you are familiar with that are commonly used in service desk environments, as well as your ability to generate support documentation.
Express Availability and Flexibility: Since the role requires working in rotating shifts, clearly state your availability and willingness to work early, mid, and late shifts. This shows your commitment and readiness to meet the demands of the position.
How to prepare for a job interview at Lorien
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Analyst, especially in a security-cleared environment. Familiarise yourself with incident investigation, request fulfilment, and the importance of adhering to standards and procedures.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience as a 1st Line Service Desk Analyst. Share specific examples of how you've handled incidents, resolved customer issues, and contributed to service delivery in a similar role.
✨Demonstrate Technical Knowledge
Brush up on your technical skills relevant to the position. Be ready to answer questions about common technical issues and how you would approach troubleshooting them. This will show your potential employer that you can provide effective support.
✨Show Your Soft Skills
Service Desk Analysts need strong communication and interpersonal skills. Prepare to demonstrate your ability to work in a team, coach others, and maintain a positive attitude under pressure, especially during rotating shifts.
