Senior Pensions Administrator (Complaints & Complex Casework) Remote (UK) Occasional travel to Redhill | 6-Month Contract | Inside IR35 - Global Insurance Client Our global insurance client is seeking an experienced Senior Pensions Administrator to join their pensions administration team on an initial 6-month contract. Key Responsibilities Process and manage complex pension administration cases across areas such as Retirements, Transfers, Deaths and member enquiries. Investigate and resolve complex pension complaints, including reviewing investment losses and ensuring fair member outcomes. Review and quality-check calculations, correspondence, and casework completed by junior colleagues. Act as a key escalation point for technical queries, non-standard cases, and complaint investigations. Apply pension legislation, regulations, and scheme rules to ensure accurate and compliant administration. Support team workload management and assist the Team Leader in delivering service levels and performance targets. Coach and mentor less experienced team members, providing guidance and technical support. Required Experience Proven experience within an occupational pensions administration environment. Strong Defined Benefit (DB) and/or Defined Contribution (DC) pensions administration experience. Hands-on experience administering pension events including Retirements, Transfers, and Deaths. Strong understanding of UK pensions legislation and regulatory requirements. Experience completing and reviewing manual pension calculations. Previous involvement in handling complex member complaints or escalated casework. Excellent attention to detail and ability to review the work of others to a high standard. Ability to manage a high-volume workload effectively. Proficient in Microsoft Excel and Word. Experience coaching, mentoring, or supporting junior team members. If you're an experienced pensions professional with strong technical knowledge and a background in complex casework or complaints handling, please apply now! Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
Senior Pension Administrator in Redhill employer: Lorien
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