At a Glance
- Tasks: Lead a transformative programme to enhance post-market complaints management across a global organisation.
- Company: Join a dynamic team in the regulated industries of medical devices and pharmaceuticals.
- Benefits: Negotiable salary, flexible working arrangements, and opportunities for professional growth.
- Other info: Collaborate with senior stakeholders and cross-functional teams in a fast-paced environment.
- Why this job: Make a significant impact by improving complaint processes and driving operational efficiency.
- Qualifications: Experience in programme management and familiarity with eQMS platforms like TrackWise.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced Programme Manager to deliver a Programme Manager - TrackWise / eQMS Post-Market Complaints Transformation. The Programme Manager will lead a high-profile, business-critical transformation focused on post-market complaints. This role will drive improvements in how complaints are captured, processed, analysed, and reported across a global organisation.
This is a complex, cross-functional programme spanning Quality, Technology, Data, Operations, and external partners. The Programme Manager for TrackWise eQMS - Post-Market Complaints will own delivery end-to-end, from shaping the programme through to execution, validation, and adoption.
What the Programme Manager for TrackWise eQMS - Post-Market Complaints will be doing:
- Lead end-to-end programme delivery, including planning, governance, milestones, and risks
- Drive key workstreams, including:
- Complaint intake transformation
- Alignment to TrackWise (system of record)
- Data integration with third parties and distributors
- Reporting and analytics platform delivery
- Ensure alignment to regulatory requirements and audit readiness
- Manage senior stakeholders across business and technology teams
- Establish clear governance, reporting, and escalation frameworks
- Deliver measurable improvements in data quality, compliance, and operational efficiency
- Oversee third-party vendors and ensure delivery against agreed plans
- Support business readiness, adoption, and transition into BAU
What We're Looking For:
- Proven Programme Manager or Senior Project Manager with experience delivering complex, large-scale transformation programmes
- Familiarity with TrackWise or similar eQMS platforms
- Background in regulated industries (medical devices, pharmaceuticals, or life sciences) is desirable
- Stakeholder management skills across senior leadership and cross-functional teams
- Experience delivering technology-enabled change, including system integration, automation, and data platforms
- Knowledge of complaint handling, post-market surveillance, and regulatory processes
- Experience with data and analytics tools (e.g. Power BI) is advantageous
Programme Manager - TrackWise eQMS - Post-Market Complaints employer: Lorien
As a Programme Manager for TrackWise eQMS - Post-Market Complaints in London, you will join a dynamic and innovative team dedicated to driving meaningful change within a global organisation. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and exposure to cutting-edge technologies. With a focus on impactful projects and a commitment to regulatory excellence, we offer a unique environment where your contributions will directly enhance operational efficiency and data quality.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager - TrackWise eQMS - Post-Market Complaints
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with eQMS or post-market complaints. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by diving deep into the specifics of TrackWise and similar platforms. Brush up on your knowledge of complaint handling and regulatory processes, so you can impress the interviewers with your expertise.
✨Tip Number 3
Showcase your project management skills by sharing real-life examples of how you've led complex transformations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Programme Manager - TrackWise eQMS - Post-Market Complaints
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Programme Manager role. Highlight your experience with transformation programmes, especially in regulated industries like medical devices or pharmaceuticals. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to complaint handling and stakeholder management. We love a good story that showcases your journey!
Showcase Your Achievements:When detailing your past roles, focus on measurable achievements. Did you improve data quality or operational efficiency? Share those numbers! We appreciate candidates who can demonstrate their impact through concrete examples.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Lorien
✨Know Your Programme Inside Out
Make sure you thoroughly understand the specifics of the TrackWise eQMS and how it relates to post-market complaints. Familiarise yourself with the key workstreams mentioned in the job description, such as complaint intake transformation and data integration. This will show your potential employer that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed senior stakeholders in previous roles. Think about specific challenges you faced and how you navigated them. This is crucial for a Programme Manager, so be ready to discuss your approach to building relationships and ensuring alignment across cross-functional teams.
✨Demonstrate Your Regulatory Knowledge
Brush up on the regulatory requirements relevant to the medical devices or pharmaceuticals industry. Be prepared to discuss how you’ve ensured compliance in past projects. This will highlight your understanding of the importance of audit readiness and how it impacts programme delivery.
✨Be Data Savvy
Since the role involves reporting and analytics, make sure you can talk about your experience with data tools like Power BI. Prepare to discuss how you've used data to drive improvements in operational efficiency or data quality in previous roles. This will show that you can leverage technology to enhance programme outcomes.
