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- Tasks: Lead the migration to a modern billing platform and enhance customer experiences.
- Company: A leading commercial bank driving transformation in banking services.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on future growth and efficiency.
- Why this job: Be at the forefront of banking innovation and make a real impact on client services.
- Qualifications: Experience in billing migration and digital product ownership in banking.
The predicted salary is between 80000 - 100000 £ per year.
We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform, and we're looking for an experienced Digital Product Lead to play a pivotal role. This is a high-impact position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform, while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy, shaping how the bank charges and serves its clients.
What You'll Be Doing
- Lead the end-to-end billing migration strategy and execution
- Own the migration roadmap, including dependencies, risks, and key milestones
- Oversee transition from legacy systems with minimal/no customer disruption
- Ensure pricing integrity, service continuity, and regulatory compliance throughout
- Proactively resolve product, billing, and integration challenges
Digital Product Ownership
- Own billing journeys across digital channels (online, mobile, servicing platforms)
- Define product vision, roadmap, and backlog for billing capabilities
- Deliver seamless, intuitive end-to-end customer journeys
- Drive continuous improvement through analytics, testing, and customer insight
Customer & Commercial Outcomes
- Ensure billing propositions align with customer needs and revenue objectives
- Optimise pricing models, charging structures, and fee transparency
- Balance customer experience with commercial performance
- Leverage data to identify growth and efficiency opportunities
- Collaborate across Technology, Finance, Operations, and Channels
- Manage third-party vendors and platform providers
- Engage senior stakeholders to align priorities and secure investment
Risk, Governance & Compliance
- Ensure solutions meet regulatory and conduct standards
- Identify and manage delivery and operational risks
- Maintain strong governance, controls, and audit readiness
What We're Looking For
- Proven track record leading billing / charging migration programmes in commercial or corporate banking
- Strong background in digital product ownership and delivery
- Deep understanding of banking products, pricing, and revenue drivers
- Familiarity with Agile / Scrum delivery environments
Technical & Domain Expertise
- Knowledge of billing engines, fee structures, and pricing models
- Understanding of core banking systems, payment flows, and digital integration
- Experience using data, analytics, and testing to inform product decisions
Leadership & Capability
- Ability to define strategy and execute at pace
- Strong stakeholder management and influencing skills
- Commercial mindset with focus on income, efficiency, and customer outcomes
- Proven ability to lead cross-functional teams
What Success Looks Like
- Seamless migration to a modern billing platform with no customer impact
- Fully digitised, self-service billing journeys
- Improved accuracy, transparency, and control of charging
- Delivery of income growth, cost efficiency, and customer satisfaction gains
Why This Role Matters
This role is central to transforming how the bank monetises and serves its commercial clients, enabling greater control over pricing and revenue, reduced legacy complexity and operational risk, and a strong foundation for future product innovation and growth.
Product Lead - Billing Migration (Commercial Banking) employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead - Billing Migration (Commercial Banking)
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to product ownership and billing migration. Think about your past experiences and how they align with the role. We want you to shine when discussing your strategies and successes!
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your achievements in digital product management and billing systems. This will give you an edge and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Product Lead - Billing Migration (Commercial Banking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in billing migration and digital product ownership, as these are key for us. Use specific examples that showcase your skills and achievements in these areas.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Product Lead role. Share your passion for transforming billing systems and how your background aligns with our needs. Keep it engaging and personal!
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Did you lead a successful migration project? How did you improve customer journeys? Numbers and results speak volumes, so let us see the impact you've made!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Lorien
✨Know Your Billing Migration Inside Out
Make sure you understand the ins and outs of billing migration, especially in a commercial banking context. Brush up on your knowledge of legacy systems and modern platforms, as well as the challenges that come with transitioning between them. This will show your potential employer that you're not just familiar with the process, but that you can lead it effectively.
✨Showcase Your Digital Product Ownership Skills
Be ready to discuss your experience with digital product ownership. Prepare examples of how you've defined product visions and roadmaps in the past. Highlight any successful projects where you improved customer journeys or optimised pricing models, as this aligns perfectly with what they're looking for.
✨Demonstrate Stakeholder Management Expertise
This role requires strong stakeholder management skills, so think of specific instances where you've successfully engaged senior stakeholders or collaborated across teams. Be prepared to explain how you influenced decisions and secured buy-in for your initiatives, as this will be crucial for the role.
✨Prepare for Regulatory and Compliance Questions
Given the importance of compliance in banking, brush up on relevant regulations and standards. Be ready to discuss how you've ensured compliance in previous roles, particularly in relation to billing and charging. This will demonstrate your understanding of the risks involved and your ability to manage them effectively.