At a Glance
- Tasks: Support and improve cloud services in a fast-paced IT environment.
- Company: Join a dynamic team driving major transformation in IT operations.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Be part of a key transformation programme and make a real impact.
- Qualifications: Experience in IT service delivery and strong communication skills.
The predicted salary is between 112000 - 112000 £ per year.
We are looking for a Cloud Service Delivery Analyst to support the delivery and continuous improvement of cloud services in a fast‑paced IT environment. This role plays a key part in a major transformation programme, helping evolve service delivery practices and supporting the transition to a new IT Operations partner.
Key Responsibilities
- Analyse cloud service usage and produce clear, tailored reports for stakeholders.
- Act as an escalation point for cloud incidents and support major incident management.
- Maintain ITIL‑aligned processes and keep knowledge resources up to date.
- Drive service improvements and contribute to service review meetings.
- Collaborate with business and IT teams to define requirements and support service transitions.
Skills & Experience
- Experience in IT service delivery, with a focus on cloud services and ITIL practices.
- Background supporting business‑critical systems in medium to large organisations.
- Strong reporting, communication, and stakeholder management skills.
- Experience with ServiceNow or service modelling frameworks (desirable).
- Proactive, organised, and able to manage multiple priorities effectively.
- Strong problem‑solving skills with a customer‑focused mindset.
Cloud Service Delivery Analyst in Portsmouth employer: Lorien
As a Cloud Service Delivery Analyst in the Portsmouth area, you will join a dynamic team dedicated to driving innovation and excellence in cloud services. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and hands-on experience in a transformative IT environment. With competitive daily rates and a hybrid working model, we offer a unique chance to contribute to significant projects while enjoying a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Service Delivery Analyst in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to cloud services and ITIL practices. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, highlight specific projects where you improved service delivery or managed incidents effectively. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cloud Service Delivery Analyst in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT service delivery, especially with cloud services. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about cloud services and how your background makes you a perfect fit for this role. We love seeing enthusiasm and a personal touch.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for proactive individuals who can manage multiple priorities, so share those experiences that demonstrate your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Lorien
✨Know Your Cloud Services
Make sure you brush up on your knowledge of cloud services and ITIL practices. Be ready to discuss specific examples of how you've supported cloud service delivery in the past, as this will show your understanding of the role and its requirements.
✨Prepare for Incident Management Scenarios
Since you'll be acting as an escalation point for cloud incidents, think about past experiences where you've managed incidents or major issues. Prepare to share these stories, focusing on your problem-solving skills and how you maintained a customer-focused mindset.
✨Tailor Your Reporting Skills
Given that producing clear, tailored reports is a key responsibility, practice explaining complex data in simple terms. Bring examples of reports you've created before, and be ready to discuss how you can analyse cloud service usage effectively.
✨Show Your Collaborative Spirit
Collaboration is crucial in this role, so think about times when you've worked with both business and IT teams. Be prepared to discuss how you defined requirements and supported service transitions, highlighting your proactive and organised approach.
