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For Companies At a Glance
- Tasks: Handle complex complaints and ensure compliance while providing top-notch customer service.
- Company: Join a leading Public Sector Client focused on impactful policy management.
- Benefits: Enjoy a short-term contract with potential for growth and valuable experience.
- Why this job: Be part of a dynamic team making a difference in public service and policy.
- Qualifications: Experience in legislative environments and strong communication skills are essential.
- Other info: This role is inside IR35, ideal for those looking to gain public sector experience.
The predicted salary is between 30000 - 42000 £ per year.
One of Lorien's leading Public Sector Clients is looking for 2 Policy Managers to join their team on an initial short term contract of 3 months.
Responsibilities
- The successful candidate will be responsible for handling complex complaints, ensuring compliance with regulatory requirements, and providing high-quality customer service.
- This role requires strong investigative skills, excellent communication abilities, and the capacity to work flexibly in a fast-paced environment.
- Handle inquiries and provide information to stakeholders in a professional manner on the Act - ensuring all calls are recorded in the client management system.
- Communicate with clients to gather and verify relevant information, ensuring all data is accurately filed and website updates are made promptly.
- Conduct legal research - mostly in preparation with the Act and prepare comprehensive case summaries.
- For consistency, prepare desk aids to help with call handling and develop action plans to reduce complaints and improve service delivery.
- Manage all case files and ensure organised file maintenance.
- As and when required, assist in the preparation and coordination of meetings, including note-taking and distributing meeting material.
Essential skills
- Proven experience working in legislative environments, using a case management system.
- Ability to communicate legal intentions clearly and effectively through both written and oral communications to a range of internal and external stakeholders.
- Strong investigative skills and attention to detail for case preparation.
- Confident call handling experience, gained in a regulatory environment.
- Strong capability to work flexibly, prioritise tasks, balance competing demands, and manage workload pressures to meet deadlines.
- Experience working within the public sector.
- Knowledge of the Scottish Public Sector.
- Experience and/or knowledge of case management.
Policy Officer employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Officer
✨Tip Number 1
Familiarise yourself with the specific legislation relevant to the role. Understanding the Act and its implications will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Network with professionals already working in the public sector, especially those involved in policy management. They can provide insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle complex complaints or inquiries. Think of examples from your past experience that showcase your investigative skills and ability to communicate effectively.
✨Tip Number 4
Stay updated on current issues and trends within the Scottish Public Sector. Being knowledgeable about recent developments will help you engage in meaningful discussions during interviews and show your enthusiasm for the role.
We think you need these skills to ace Policy Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in legislative environments and case management systems. Emphasise your investigative skills and any previous roles where you handled complex complaints or worked in a regulatory setting.
Craft a Strong Cover Letter: In your cover letter, clearly articulate your understanding of the role and how your skills align with the responsibilities outlined in the job description. Mention specific examples of your communication abilities and how you've successfully managed workloads under pressure.
Showcase Relevant Skills: When detailing your experience, focus on your ability to communicate legal intentions effectively and your confidence in call handling. Highlight any experience you have within the public sector and your knowledge of the Scottish Public Sector.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that all information is accurate and that your documents are well-organised, as attention to detail is crucial for this role.
How to prepare for a job interview at Lorien
✨Showcase Your Investigative Skills
Be prepared to discuss specific examples of how you've handled complex complaints or conducted legal research in the past. Highlight your attention to detail and how it has helped you in previous roles.
✨Communicate Clearly and Confidently
Since the role requires excellent communication abilities, practice articulating your thoughts clearly. Be ready to explain legal concepts in simple terms, as you may need to communicate with various stakeholders.
✨Demonstrate Flexibility and Prioritisation
Prepare to discuss how you've managed competing demands in a fast-paced environment. Share strategies you use to prioritise tasks and meet deadlines, as this is crucial for the role.
✨Familiarise Yourself with the Scottish Public Sector
Research the specific regulations and practices within the Scottish Public Sector. Being knowledgeable about the context in which the organisation operates will show your commitment and readiness for the role.
