At a Glance
- Tasks: Drive governance and coordination for a major customer transformation programme.
- Company: Join a leading UK retail organisation focused on enhancing customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and Agile practices.
- Why this job: Be at the forefront of transforming customer care with innovative technology.
- Qualifications: Experience in PMO roles and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
We're supporting a major UK retail organisation undergoing a large-scale customer transformation programme, focused on improving customer experience, operational efficiency, and introducing more advanced, technology‑led ways of working.
This is a hands‑on PMO position where you'll be responsible for driving governance, reporting, and coordination across a complex delivery environment. You'll work closely with senior stakeholders and delivery teams to:
- Keep projects on track
- Provide clear, concise updates to leadership
- Identify and manage risks and issues
Key Responsibilities
- Manage programme plans, milestones, risks, issues, and dependencies
- Produce high‑quality status reports and governance packs
- Support steering committees and leadership forums
- Track and manage programme finances and reporting
- Maintain accurate data in tools such as Jira / Planner
- Ensure strong governance and PMO best practice
- Support onboarding/offboarding and programme coordination tasks
- Drive continuous improvement in ways of working, including Agile environments
What We're Looking For
- Proven experience in a PMO Manager or Senior PMO Analyst role
- Background supporting large‑scale transformation or change programmes
- Strong exposure to governance, reporting, and programme controls
- Experience working in fast‑paced, complex environments
- Excellent communication skills, with the ability to summarise key messages for senior stakeholders
- Strong organisation and attention to detail
- Confident managing multiple workstreams and priorities
- Experience with Jira, Planner, or similar tools
- Good understanding of financial tracking within programmes
Nice to have
- Retail or customer‑focused transformation exposure (not essential)
PMO Manager - Customer Care Transformation employer: Lorien
Join a leading UK retail organisation that prioritises employee development and fosters a collaborative work culture. As a PMO Manager, you'll be part of a transformative journey aimed at enhancing customer experience while enjoying benefits such as flexible working arrangements, continuous learning opportunities, and a supportive environment that values innovation and teamwork. This role not only offers the chance to make a significant impact on the business but also provides a platform for personal and professional growth in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land PMO Manager - Customer Care Transformation
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like PMO Manager - Customer Care Transformation at Lorien!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Lorien or be willing to refer you for that PMO Manager - Customer Care Transformation position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Lorien who’s on the lookout for their next PMO Manager - Customer Care Transformation star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time PMO Manager - Customer Care Transformation role at Lorien!
We think you need these skills to ace PMO Manager - Customer Care Transformation
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Lorien. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Lorien
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Lorien. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
