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For Companies At a Glance
- Tasks: Deliver top-notch IT infrastructure and end-user support while enhancing customer experience.
- Company: Join a dynamic team in Bradford focused on service excellence.
- Benefits: Competitive pay at £28 per hour with a 3-month contract.
- Why this job: Make a real difference by improving IT services and mentoring others.
- Qualifications: Experience with server, storage, and network technologies is essential.
- Other info: Onsite role with opportunities for professional growth and collaboration.
The predicted salary is between 56000 - 64000 £ per year.
My client is looking for an Infrastructure Engineer to join their team. This role's core purpose is to deliver high-quality end-user and infrastructure support, ensuring agreed service levels are met or exceeded, while continuously improving services and customer experience.
Key Responsibilities
- Deliver and support IT infrastructure and end-user services in line with agreed service levels.
- Support continuous service improvement, embedding customer care and service excellence as core values.
- Follow IT service management (ITIL) processes, ensuring consistency, accurate documentation, and effective use of service management tools.
- Collaborate with colleagues to identify, investigate, and resolve system and service issues, including preventative measures.
- Provide specialist technical advice and guidance, including mentoring less experienced colleagues.
- Manage and protect confidential and sensitive information, ensuring compliance with legislation (e.g. DPA, FOI).
- Supervise external technical consultants when required and deputise for senior managers as needed.
Essential Knowledge and Technical Skills
- Server, storage, and email technologies (physical & virtual environments, Exchange, VMware/Hyper-V).
- Desktop, workspace, and virtual desktop technologies (Citrix, Windows environments).
- Network, security, telephony (Cisco, Nexus, Mitel VOIP).
- Datacentre, monitoring, bulk printing, and midrange systems.
Infrastructure Engineer in Plymouth employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer in Plymouth
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the lookout for an Infrastructure Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and ITIL processes. We recommend doing some mock interviews with friends or using online platforms to get comfortable talking about your experience and how it relates to the job.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples of how you've identified and resolved system issues in the past. This will demonstrate your ability to deliver high-quality support and improve services.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Infrastructure Engineer in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Engineer role. Highlight relevant experience and skills that match the job description, like your knowledge of server and storage technologies or ITIL processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that demonstrate your ability to deliver high-quality end-user and infrastructure support.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention how you've tackled system and service issues in the past. We love seeing examples of how you’ve collaborated with colleagues to improve services and customer experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lorien
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server, storage, and email technologies. Be ready to discuss your experience with physical and virtual environments, as well as tools like Exchange and VMware/Hyper-V. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved system and service issues in the past. Highlight any preventative measures you've implemented to improve service delivery. This will demonstrate your proactive approach and ability to enhance customer experience.
✨Understand ITIL Processes
Familiarise yourself with IT service management (ITIL) processes. Be ready to discuss how you've used these processes in previous roles to ensure consistency and effective documentation. This knowledge will be crucial in showing that you can maintain high service levels.
✨Emphasise Team Collaboration
Be prepared to talk about your experience working with colleagues and external consultants. Share specific instances where collaboration led to successful outcomes. This will highlight your ability to work well in a team and support less experienced colleagues, which is key for this role.