At a Glance
- Tasks: Lead the direction and performance of a critical IT platform, ensuring service quality and continuous improvement.
- Company: Join a forward-thinking company that values innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Ideal for those who thrive in fast-paced, agile settings with a focus on user needs.
- Why this job: Shape the future of IT services and make a real impact in a dynamic environment.
- Qualifications: Experience in managing complex IT services and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a Platform & Service Owner to lead the direction, performance and value of a critical IT platform. You'll own the service end‑to‑end - from roadmap and stakeholder engagement to service quality, risk management and continuous improvement.
What you’ll be doing:
- Defining the vision, strategy and roadmap for your platform
- Owning service performance, quality and ITIL‑aligned service management
- Managing and prioritising the product backlog to deliver maximum value
- Acting as the voice of the user, shaping services around real needs
- Leading stakeholder engagement across technical and business teams
- Driving service improvement, performance metrics and KPIs
What we’re looking for:
- Experience owning delivery of complex IT services or platforms
- Strong understanding of service management (ITIL)
- Proven stakeholder management and influencing skills
- Experience prioritising work in fast‑moving, ambiguous environments
- Ability to translate user needs into clear deliverables and backlog items
- Strong communication and leadership capability
Nice to have:
- Experience as a Product Owner / Platform Owner
- Background in Agile environments
- Experience with service metrics, reporting and financial management
If you're a service‑focused platform leader who thrives on driving value and continuous improvement, apply now.
Platform & Service Owner employer: Lorien
Join a forward-thinking organisation that values innovation and collaboration, where as a Platform & Service Owner, you will play a pivotal role in shaping the future of our critical IT platform. We offer a dynamic work culture that encourages continuous learning and professional growth, alongside competitive benefits and a commitment to employee well-being. Located in a vibrant area, you'll enjoy a supportive environment that fosters creativity and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Platform & Service Owner
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lorien values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lorien might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lorien!
✨Direct Apply to Lorien
Let's not forget to apply directly through the Lorien website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Platform & Service Owner
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lorien.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lorien. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lorien
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
